Customer Service Team Lead

1 mese fa


Milano, Lombardia, Italia Abbott Laboratories A tempo pieno

Within Abbott's Structural Heart division, we are seeking a highly skilled Team Lead to oversee the Customer Service department. This role involves managing a team of Customer Service professionals to provide exceptional service to internal and external customers. Key responsibilities include:

Key Responsibilities
  • Manage a team of Customer Service representatives to ensure timely and effective resolution of customer inquiries and issues.
  • Develop and implement strategies to improve customer satisfaction and service quality.
  • Collaborate with cross-functional teams to identify and address process improvements.
  • Ensure compliance with regulatory requirements and company policies.

Requirements

  • 5-7 years of Customer Service experience, with a focus on team management and leadership.
  • International management experience is a plus.
  • Fluent in English and Italian.
  • Ability to travel up to 10-20%.

About Abbott Laboratories

Abbott Laboratories is a global healthcare leader that is committed to improving the health and well-being of people around the world. Our Structural Heart division is dedicated to developing innovative therapies and treatments for patients with structural heart diseases.



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