Customer Service Team Lead

5 giorni fa

Milano, Lombardia, Italia Abbott A tempo pieno

We are seeking a highly skilled Customer Service Team Lead for our Structural Heart division. In this role, you will play a crucial part in providing exceptional service to our internal and external customers.



Key Responsibilities


  • Manage a team of Customer Service professionals, ensuring they have the necessary tools and resources to deliver outstanding service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Train and motivate team members to achieve exceptional customer service standards.


Requirements

To be successful in this role, you will need:




  • 5-7 years of experience in Customer Service or a related field.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • A strong understanding of customer service principles and practices.
  • Fluency in English and Italian.


About Abbott

Abbott is a leading global healthcare company that is passionate about delivering innovative solutions to improve patient outcomes. Our Structural Heart division is dedicated to developing cutting-edge therapies to help rebuild healthier hearts.



Working with Us

We offer a dynamic and supportive work environment that encourages collaboration, innovation, and growth. If you are passionate about delivering exceptional customer service and have a strong desire to make a difference in the lives of our customers, we encourage you to apply for this exciting opportunity.



What We Offer


  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.
  • The opportunity to work with a leading global healthcare company.


We are an equal opportunities employer and welcome applications from diverse candidates. If you are interested in this role, please submit your application, including your resume and a cover letter, to [insert contact information].

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