Customer Success Specialist

1 giorno fa


Milano, Lombardia, Italia Cisco Systems A tempo pieno

As a Customer Success Manager at Cisco Systems

You will play a crucial role in helping our customers adopt and use our technologies, driving value realization and growth. Your primary responsibility will be to guide customers through software adoption, enabling them to accomplish their business and technical goals.

Your Key Responsibilities:

  • Drive software utilization and value realization, leading to customer renewals and business growth.
  • Proactively handle renewal risks, demonstrate insights to increase customer retention, and facilitate workshops to review adoption progress and ensure successful onboarding.
  • Build positive relationships with customers to understand their challenges and objectives, and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
  • Act as a technology advocate, providing insights to our product teams for development and improvements, and stay current with the latest technologies, competitive landscape, and industry trends.
  • Offer mentorship to customers, ensuring they achieve their business and technical goals with our technologies.

You Will Work Closely With:

A diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. You will partner with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth in this collaborative environment.

Who We Are Looking For:

You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that lead to software outcomes and optimize Return on Investment. Your ability to connect our offerings to success measures and remove adoption barriers is unmatched.

Requirements:

  • Knowledge of a single technology architecture or CCIE/Industry equivalent certification.
  • Experience developing software adoption plans across a technology portfolio.
  • Experience building technical and business stakeholder-level relationships.
  • Experience leading cross-functional virtual teams in a matrix organization.
  • Experience with recurring revenue concepts, margin, and attrition.
  • Italian language proficiency.

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