Customer Success Specialist
1 giorno fa
As a Customer Success Manager at Cisco Systems
You will play a crucial role in helping our customers adopt and use our technologies, driving value realization and growth. Your primary responsibility will be to guide customers through software adoption, enabling them to accomplish their business and technical goals.
Your Key Responsibilities:
- Drive software utilization and value realization, leading to customer renewals and business growth.
- Proactively handle renewal risks, demonstrate insights to increase customer retention, and facilitate workshops to review adoption progress and ensure successful onboarding.
- Build positive relationships with customers to understand their challenges and objectives, and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
- Act as a technology advocate, providing insights to our product teams for development and improvements, and stay current with the latest technologies, competitive landscape, and industry trends.
- Offer mentorship to customers, ensuring they achieve their business and technical goals with our technologies.
You Will Work Closely With:
A diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. You will partner with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth in this collaborative environment.
Who We Are Looking For:
You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that lead to software outcomes and optimize Return on Investment. Your ability to connect our offerings to success measures and remove adoption barriers is unmatched.
Requirements:
- Knowledge of a single technology architecture or CCIE/Industry equivalent certification.
- Experience developing software adoption plans across a technology portfolio.
- Experience building technical and business stakeholder-level relationships.
- Experience leading cross-functional virtual teams in a matrix organization.
- Experience with recurring revenue concepts, margin, and attrition.
- Italian language proficiency.
#J-18808-Ljbffr
-
Customer Success Specialist
3 settimane fa
Milano, Lombardia, Italia iubenda A tempo pienoJob Title: Customer Success SpecialistWe're seeking a highly motivated and experienced Customer Success Specialist to join our team at iubenda. As a key member of our Customer Success team, you will be responsible for driving revenue growth and ensuring customer satisfaction in the US market.Key Responsibilities:Develop and execute a strategy to upsell and...
-
Customer Success Specialist
2 settimane fa
Milano, Lombardia, Italia iGenius A tempo pienoAbout the RoleiGenius is seeking a skilled Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for ensuring that our customers achieve their desired outcomes from our product. You will work closely with our customers to understand their needs and provide tailored solutions to meet those needs.Key...
-
Climate Customer Success Specialist
3 settimane fa
Milano, Lombardia, Italia Bayer (Schweiz) AG A tempo pienoClimate Customer Success SpecialistBayer is seeking a skilled Customer Success Specialist to join our Climate FieldView team. In this role, you will play a crucial part in ensuring our customers maximize their value with our cutting-edge digital agriculture platform.Key Responsibilities:Gain in-depth knowledge of Climate FieldView product functionality and...
-
SaaS Customer Success Specialist
4 settimane fa
Milano, Lombardia, Italia Trustfull A tempo pienoAbout the RoleWe are seeking a highly motivated SaaS Customer Success Specialist to join our team at Trustfull. As a SaaS Customer Success Specialist, you will be responsible for ensuring the successful adoption, onboarding, and long-term satisfaction of our SaaS customers.Key ResponsibilitiesProactively engage with customers to drive adoption, retention,...
-
SaaS Customer Success Specialist
3 settimane fa
Milano, Lombardia, Italia Trustfull A tempo pienoAbout the RoleWe are seeking a highly motivated SaaS Customer Success Specialist to join our team at Trustfull. As a key member of our customer success team, you will be responsible for ensuring the successful adoption and long-term satisfaction of our SaaS customers.You will work closely with our customers to understand their needs and provide guidance on...
-
Customer Success Tech Specialist, Italy
5 giorni fa
Milano, Lombardia, Italia Agicap A tempo pienoCustomer Success Tech Specialist, ItalyAgicap is a fast-paced scale-up in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. We're looking for a skilled Customer Success Tech Specialist to assist clients in implementing our solution's key features.Collect and integrate client's data from various sources (banks,...
-
SaaS Customer Success Specialist
4 settimane fa
Milano, Lombardia, Italia Trustfull A tempo pienoAbout the RoleWe are seeking a highly motivated SaaS Customer Success Specialist to drive the successful adoption and retention of our SaaS platform. As a key member of our team, you will be responsible for ensuring our customers achieve their desired outcomes through effective onboarding, training, and ongoing support.Key ResponsibilitiesProactively engage...
-
Customer Success Representative
2 settimane fa
Milano, Lombardia, Italia Cleafy A tempo pienoWe're seeking a Customer Success Specialist to empower and inspire our clients on their journey with Cleafy.This role involves guiding clients through their journey with our products and services, from onboarding to ongoing support. By proactively addressing customer needs, ensuring daily product usage, collecting feedback, and keeping clients informed about...
-
SaaS Customer Success Specialist
3 settimane fa
Milano, Lombardia, Italia Trustfull A tempo pienoAbout the RoleWe are seeking a highly motivated SaaS Customer Success Specialist to help drive the adoption and retention of our SaaS platform. As a key member of our team, you will be responsible for ensuring the successful onboarding and long-term satisfaction of our customers.Key ResponsibilitiesProactively engage with customers to drive adoption and...
-
Customer Success Specialist HPE
3 settimane fa
Milano, Lombardia, Italia Ingram Micro A tempo pienoJoin our team as a Customer Success Specialist at Ingram MicroAbout the roleWe are seeking a highly motivated and results-driven Customer Success Specialist to join our team at Ingram Micro. As a key member of our sales team, you will be responsible for guiding customers in the acquisition of ICT solutions and services, through a constant activity of...
-
Climate Customer Success Specialist
4 settimane fa
Milano, Lombardia, Italia Bayer (Schweiz) Ag A tempo pienoUnlock the Potential of Digital AgricultureAt Bayer (Schweiz) Ag, we're committed to empowering farmers worldwide with cutting-edge technology. As a Customer Success Specialist, you'll play a pivotal role in ensuring our customers maximize their value with our innovative digital agriculture platform, Climate FieldView.Your Key Responsibilities:Gain in-depth...
-
Customer Success Technical Specialist Italy
2 settimane fa
Milano, Lombardia, Italia Agicap A tempo pienoAt Agicap, we're on a mission to revolutionize financial management for SMBs and Mid-Market companies worldwide. As a Customer Success Technical Specialist in Italy, you'll play a crucial role in helping us achieve this goal.Key Responsibilities:Integrate customer data from various sources, including banks and accounting tools.Connect clients' banks and...
-
Customer Success Representative
2 settimane fa
Milano, Lombardia, Italia Cleafy A tempo pienoEmpower Our Clients to ThriveWe're seeking a Customer Success Specialist to empower our clients on their journey with us. As a key member of our team, you'll guide clients through their journey, from onboarding to ongoing support.Your primary goal will be to ensure our clients derive maximum value from Cleafy's offerings. You'll proactively address customer...
-
Customer Success Expert
4 giorni fa
Milano, Lombardia, Italia Cleafy A tempo pienoAbout the Role: We are seeking a skilled Cleafy Customer Success Specialist to empower clients on their journey with us. As a key member of our team, you will guide clients through their journey with our products and services from onboarding to ongoing support. Your goal will be to proactively address customer needs, ensure daily product usage, collect...
-
SaaS Customer Success Specialist
3 settimane fa
Milano, Lombardia, Italia Trustfull A tempo pienoAbout the Role:Trustfull is seeking a highly motivated SaaS Customer Success Specialist to drive the successful adoption, onboarding, and long-term satisfaction of our SaaS customers. As a key member of our team, you will be responsible for ensuring that our customers achieve their business goals by leveraging our SaaS platform effectively.Key...
-
Digital Customer Success Specialist
2 settimane fa
Milano, Lombardia, Italia Bayer (Schweiz) Ag A tempo pienoAt Bayer, we're driven to solve the world's toughest challenges and strive for a world where 'Health for all, Hunger for none' is no longer a dream, but a real possibility.We're doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives and expanding our thinking.Our Customer Support team is looking for a brilliant and...
-
Customer Success Manager Italy
2 settimane fa
Milano, Lombardia, Italia 3Shape AS A tempo pienoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at 3Shape A/S. As a key member of our organization, you will play a crucial part in driving our mission to revolutionize the dental industry.Key ResponsibilitiesProvide ongoing proactive communication with 3Shape customers to foster their engagement with our...
-
Customer Success Junior Specialist
4 settimane fa
Milano, Lombardia, Italia Adecco Italia Spa A tempo pienoJob Title: Customer Success JuniorWe are seeking a highly motivated and organized Customer Success Junior to join our team at Adecco Italia Spa. As a Customer Success Junior, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty to our company.Key Responsibilities:Provide timely...
-
Customer Success Technical Specialist
2 settimane fa
Milano, Lombardia, Italia Agicap A tempo pienoAt Agicap, we're on a mission to revolutionize financial management for SMEs and Mid-Market companies worldwide. As a Customer Success Technical Specialist - Banking Integration, you'll play a crucial role in helping us achieve this goal.As a key member of our Customer Success team, you'll be responsible for assisting clients in implementing Agicap's...
-
SaaS Customer Success Specialist
1 settimana fa
Milano, Lombardia, Italia Trustfull A tempo pienoThe ideal candidate will be responsible for ensuring the successful adoption, onboarding, and long-term satisfaction of Trustfull's SaaS customers. Key responsibilities include proactively engaging with customers to drive adoption, retention, and expansion of the SaaS platform, building and maintaining strong customer relationships, and working closely with...