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Customer Success Manager

1 mese fa

Milano, Lombardia, Italia MARKT-PILOT A tempo pieno
Unlock Your Potential with MARKT-PILOT

As a Customer Success Manager, you will play a vital role in helping our clients maximize the value of our market intelligence solutions. Your mission will be to accompany customers throughout their entire life cycle, preparing and implementing customer workshops, creating and presenting data analyses, and supporting team members in data processing and preparation of customer appointments. By analyzing potential churn risks and developing strategies for optimization, you will be a key contributor to our team's success.

Your Key Responsibilities:
  • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
  • Prepare and deliver data-driven insights to customers, highlighting opportunities for growth and improvement.
  • Collaborate with cross-functional teams to identify and address customer needs and pain points.
  • Analyze customer data to identify trends and patterns, and develop strategies to address potential churn risks.

Your Benefits:
  • Opportunity to work with a fast-growing, innovative company that is shaping the market intelligence industry.
  • Collaborative and dynamic work environment with a team of passionate professionals.
  • Comprehensive onboarding program to ensure your success in the role.
  • Flexible working hours and hybrid work arrangement.

About MARKT-PILOT:
MARKT-PILOT is a leading provider of market intelligence solutions for the spare parts industry. Our software helps manufacturers increase revenue, profitability, and customer satisfaction through data-driven insights and analytics. We are a fast-growing, innovative company that is shaping the market intelligence industry, and we are looking for talented professionals to join our team.