Customer Success Manager

4 giorni fa


Milano, Lombardia, Italia Ogury A tempo pieno
About the Role:

We are seeking a highly skilled Customer Success Manager to join our team at Ogury. As a key member of our sales team, you will be responsible for partnering with clients to determine their campaign objectives and crafting insights-driven RFP responses.

About You:

  • Experience in Account Management, Media Planning, Digital Media, and/or Client Services, with a strong understanding of digital media and managed/programmatic campaigns.
  • Excellent communication and presentation skills, with the ability to prioritize multiple responsibilities and work in a fast-paced environment.
  • Strong technical aptitude and a collaborative spirit, with the ability to build strong working relationships with others.
  • Preferred but not required: Experience with 3rd party reporting, ad serving, and reporting systems, as well as knowledge of various DSP platforms and buying models.

Responsibilities:

  • Partner with Sales to determine client campaign objectives and craft insights-driven RFP responses.
  • Be a client advocate and liaise with AdOps, Insights, Design, and other internal departments to ensure campaign success.
  • Provide insightful reporting for pre- and post-sale presentations to drive retention and account growth.
  • Pinpoint upselling opportunities and work with Sales teams to drive incremental revenue.
  • Deliver exceptional customer service by providing timely deliverables and managing client expectations.

About Ogury:

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies, and publishers. We focus on targeting personas, not people, and deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data.



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