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Customer Success Manager Italy

2 mesi fa

Milano, Lombardia, Italia Agicap A tempo pieno
About Agicap

Agicap is a fast-growing European company that provides a financial management solution for SMBs and Mid-Market companies. Our innovative product allows CEOs and Finance teams to efficiently manage and forecast their cash flow, pay their suppliers, and get paid.

Job Description

We are seeking a highly motivated and experienced Customer Success Manager to join our Italian team. As a Customer Success Manager, you will be responsible for managing and growing a portfolio of customers, providing exceptional customer service, and driving customer satisfaction and retention.

Key Responsibilities:
  • Manage and be responsible for a customer portfolio
  • Answer customer requests (chat, email, phone)
  • Support and onboard new customers
  • Understand customer business, challenges, and needs
  • Develop personal relationships with users and decision-makers
  • Define and implement satisfaction and retention strategies
  • Prevent and minimize attrition
  • Detect cross-sell and up-sell opportunities and make accounts grow
  • Improve our product and help our Product team by gathering feedback from customers
  • Maintain a high NPS
  • Contribute to the constant improvement of our processes, best practices, and tools
  • Share your know-how and ideas to improve team performance
Requirements:
  • Native/Fluent Italian speaker with a full professional proficiency in English
  • Problem-solving mindset
  • Passion for consistently providing excellent customer experience
  • Previous success in customer relationship
  • CSM in a SaaS environment targeting SMBs is a bonus
  • Excellent verbal and written communication skills
  • Strong rigor and organization, ability to manage tightly, over time, a large quantity of information
  • Enthusiasm and team spirit
What We Offer:
  • Perfect moment in terms of growth and opportunities to join our adventure
  • Competitive salary
  • Fast learning environment, entrepreneurship, and team spirit
  • Incredible team of entrepreneurs
  • Thursday beers and afterworks with the team