Lavori attuali relativi a Customer Success Manager - Milano, Lombardia - 3Shape AS
-
Customer Success Manager
3 settimane fa
Milano, Lombardia, Italia Lexmark International, Inc. A tempo pienoJob Title: Customer Success ManagerLexmark International, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for managing the delivery of contracted Managed Services and Solutions to our clients' satisfaction.Key Responsibilities:Manage and execute a Managed...
-
Customer Success Manager
3 settimane fa
Milano, Lombardia, Italia ManpowerGroup A tempo pienoDescrizione della PosizioneIl nostro cliente è una prestigiosa realt di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso. Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una:Customer Success ManagerDescrizione e Caratteristiche della...
-
Customer Success Manager
3 settimane fa
Milano, Lombardia, Italia Docebo A tempo pienoAbout This OpportunityThe Customer Success Manager is a leadership role responsible for overseeing and managing a Customer Success team at Docebo. This role focuses on driving customer satisfaction, retention, and growth by building strong relationships with customers.Key ResponsibilitiesExecute the Customer Success strategy aligned with Docebo's goals and...
-
Customer Success Manager
3 settimane fa
Milano, Lombardia, Italia Docebo A tempo pienoAbout This Opportunity:The Customer Success Manager is a key leadership role at Docebo, responsible for driving customer satisfaction, retention, and growth by building strong relationships with customers.This role contributes to the customer success strategy, ensuring effective execution and driving continuous improvement to deliver exceptional customer...
-
Customer Success Manager
1 settimana fa
Milano, Lombardia, Italia Markt-Pilot A tempo pienoWe are seeking a skilled Customer Success Manager to join our German, Italian, and US-based team at Markt-Pilot, a fast-growing SaaS start-up. Our innovative software helps leading machine manufacturers increase revenue, profitability, and customer satisfaction through market intelligence.As a Customer Success Manager, you will accompany our customers...
-
Customer Success Manager
3 settimane fa
Milano, Lombardia, Italia Market Pay A tempo pienoAbout Market PayMarket Pay is a French fintech company founded in 2016, specializing in omnichannel and international payment solutions for retailers and e-tailers. Our mission is to support the growth of retailers through innovative solutions that enhance the customer experience.Job DescriptionWe are seeking a highly skilled Customer Success Manager to lead...
-
Customer Success Manager
3 settimane fa
Milano, Lombardia, Italia Market Pay A tempo pienoAbout the RoleMarket Pay is seeking a highly skilled Customer Success Manager to lead the post-sale engagement, retention, and growth of our customers. As a key member of our team, you will be responsible for building and fostering relationships with decision-makers in business, product, engineering, finance, and IT departments.Key Responsibilities:Formulate...
-
Customer Success Manager
3 settimane fa
Milano, Lombardia, Italia MARKT-PILOT A tempo pienoBe a Part of Our Ambitious JourneyAt MARKT-PILOT, we're on a mission to revolutionize the spare parts business with our cutting-edge software. As a Customer Success Manager, you'll play a crucial role in helping our clients unlock the full potential of our solution. Your expertise will be instrumental in driving growth, improving customer satisfaction, and...
-
Customer Success Manager
4 settimane fa
Milano, Lombardia, Italia Market Pay A tempo pienoAbout Market PayMarket Pay is a French fintech company founded in 2016, specializing in omnichannel and international payment solutions for retailers and e-tailers. Our mission is to support the growth of retailers through innovative solutions that enhance the customer experience.Job DescriptionWe are seeking a highly skilled Customer Success Manager to lead...
-
Customer Success Manager
4 settimane fa
Milano, Lombardia, Italia Market Pay A tempo pienoAbout Market PayMarket Pay is a French fintech company founded in 2016. We design and provide omnichannel and international payment solutions for retailers and e-tailers. Our mission is to support the growth of retailers through our extensive range of solutions that reinvent the customer experience.Job DescriptionWe are seeking a highly skilled Customer...
-
Customer Success Manager EMEAPosition
1 settimana fa
Milano, Lombardia, Italia Dailymotion Exchange A tempo pienoCustomer Success Manager EMEAPositionDailymotion Exchange is looking for a Customer Success Manager within the Customer Success & Account Management team. This role will serve as the primary point-of-contact for advertisers and agencies, handling all campaign-related inquiries from start to finish.The ideal candidate will have a strong understanding of...
-
Customer Success Manager
2 settimane fa
Milano, Lombardia, Italia Market Pay A tempo pienoMarket Pay is a French fintech founded in 2016, providing omnichannel and international payment solutions for retailers and e-tailers. Our mission is to support the growth of retailers through our extensive range of solutions that reinvent the customer experience.As a Customer Success Manager, you will lead the post-sale engagement, retention, and growth of...
-
MPS Customer Success Manager
2 settimane fa
Milano, Lombardia, Italia LIT Lexmark International S.r.l. A tempo pienoJob SummaryThis role is responsible for managing the delivery of contracted Managed Services and Solutions to Client's satisfaction. The Customer Success Manager will work within a Customer Focus Team to define proposed services requirements, create a Statement of Work, implement services, and manage the delivery of day-to-day operations of Post...
-
Customer Success Manager
4 settimane fa
Milano, Lombardia, Italia MARKT-PILOT A tempo pienoYour Mission:As a Customer Success Manager at MARKT-PILOT, you will be responsible for accompanying our customers throughout their entire life cycle with our MARKT-PILOT solutions. This includes preparing, organizing, and implementing customer workshops, creating and presenting data analyses, and supporting other team members in data processing and...
-
Customer Success Manager
3 settimane fa
Milano, Lombardia, Italia Ogury A tempo pienoAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Ogury. As a key member of our sales team, you will be responsible for partnering with clients to determine their campaign objectives and crafting insights-driven RFP responses.Your primary focus will be on ensuring campaign success throughout the sales cycle,...
-
Customer Success Manager
2 settimane fa
Milano, Lombardia, Italia MARKT-PILOT A tempo pienoBe a part of MARKT-PILOT's growth journeyAs a Customer Success Manager, you will play a crucial role in helping our clients unlock the full potential of our market intelligence solutions. Your mission will be to accompany our customers throughout their entire life cycle, preparing and implementing customer workshops, creating and presenting data analyses,...
-
Customer Success Manager Lead
6 giorni fa
Milano, Lombardia, Italia LIT Lexmark International S.r.l. A tempo pienoCustomer Success Manager Job SummaryBe a key player in driving business growth and customer satisfaction as a Customer Success Manager with LIT Lexmark International S.r.l.About the RoleThis is a customer-facing position that involves managing the delivery of contracted Managed Services and Solutions to Client satisfaction. Key responsibilities include...
-
Customer Success Manager Italy
2 settimane fa
Milano, Lombardia, Italia 3Shape AS A tempo pienoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at 3Shape A/S. As a key member of our organization, you will play a crucial part in driving our mission to revolutionize the dental industry.Key ResponsibilitiesProvide ongoing proactive communication with 3Shape customers to foster their engagement with our...
-
MPS Customer Success Manager
2 settimane fa
Milano, Lombardia, Italia LIT Lexmark International S.r.l. A tempo pienoJob SummaryThis role is responsible for managing the delivery of contracted Managed Services and Solutions to Client's satisfaction. The Customer Success Manager will work within a Customer Focus Team to define proposed services requirements, create a Statement of Work, implement services, and manage the delivery of day-to-day operations of Post...
-
MPS Customer Success Manager
2 settimane fa
Milano, Lombardia, Italia LIT Lexmark International S.r.l. A tempo pienoJob SummaryThis role is responsible for managing the delivery of contracted Managed Services and Solutions to Client's satisfaction. The Customer Success Manager will work within a Customer Focus Team to define proposed services requirements, create Statements of Work, implement services, and manage the delivery of day-to-day operations of Post...
Customer Success Manager
2 mesi fa
About 3Shape A/S
3Shape A/S is a leading provider of digital dentistry solutions, committed to transforming the dental industry with innovative technologies that improve patient care and streamline dental workflows.
Job Summary
We are seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our organization, you will play a crucial role in driving our mission to revolutionize dentistry.
Key Responsibilities
- Provide ongoing proactive communication with 3Shape customers to foster their engagement with our solutions, provide a positive customer experience, and develop long-term business relationships and brand loyalty.
- Serve as the primary point of contact between 3Shape and its customers, educating end users to ensure they are taking advantage of the full array of capabilities 3Shape solutions have to offer.
- Establish a close relationship with 3Shape and its customers, providing a high level of service with a customer-centric approach.
- Collaborate closely with the extended 3Shape team, including Inside Sales, commercial HQ functions, Resellers, and members of the Customer Support teams.
- Stay up to date with related industry knowledge, the latest innovations by 3Shape, and be involved in other internal sales and customer support activities and processes.
- Occasional travel within Europe may be required.
Essential Job Duties
- On-board new 3Shape customers and educate them on training, support, and other resources available to them.
- Collaborate with Customer Support team on completion of initial 100-day onboarding program.
- Establish recurring connection points with end users and build and maintain strong customer relationships.
- Proactive service calls to cultivate customer retention and ongoing usage.
- Offer personalized training to increase adoption and usage.
- Share feedback on customer insights to the organization.
- Expand adoption and usage of 3Shape solutions.
- Review adoption and usage with customers and share best practices and use cases for 3Shape solutions.
- Keep customers up to date on product updates, releases, marketing events, and new 3Shape offerings.
Requirements
- Bachelor's degree in Business, Marketing, Computer Science, or other related field.
- Minimum of Four (4) years of combined Customer Success and/or B2B sales experience, ideally in dental equipment, healthcare, or technology fields.
- Dental industry experience in a customer success, support, or sales function is highly desired.
- Knowledge of Customer Success process, methodologies, and best practices.
- Demonstrated relationship and rapport-building with customers and colleagues.
- Strong competency with PowerPoint, Excel, and CRM software.
- Fluent in English with excellent written and verbal communication skills.
Critical Competencies
- Results orientation: Always has the result in mind and works to that end.
- Customer orientation: Maintains a commitment to customers, clients, and employee colleagues providing them with a positive and supportive experience.
- Stakeholder management: Values feedback and insight from others; proactively ensures leadership is up to date, and supports activities and initiatives through active and conscious communications.
- Problem-solving: Able to look for innovative, creative solutions to routine and new challenges.
- Attention to detail and organization: Maintains detailed records, information, and organizes it in such a way that supports the organization and employee's needs.
- Technologically savvy: Able to work with, understand, and embrace changes in technology.
- Ethical conduct: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standard.
