Service Engineer

12 ore fa

Siena, Toscana, Italia oilandgas A tempo pieno
About Us

We are a leading provider of energy solutions, specializing in the development and manufacturing of generators and warehouse material handling equipment.

Position

We are seeking a highly skilled Service Engineer to join our team as a Technical Support Specialist for our Battery Energy Storage Systems and Hybrid Technology Gensets product line.

Responsibilities
  • Provide technical support to our branches related to BESS and Hybrid gensets product line.
  • Lead the BESS and Hybrid gensets product line services and be a reference for any technical support and consultation.
  • Manage the definition and production of technical training materials and troubleshooting guidance for all BESS and Hybrid gensets product line.
  • Coordinate with our factory to resolve field & quality issues.
  • Provide technical consultations on warranty reviews and approvals.
  • Monitor the aftersales cases for BESS and Hybrid gensets and report on a monthly basis to our quality and R&D departments.
About the Candidate
  • Proven experience in a similar role with a reputable organization.
  • Strong communication skills with the ability to establish positive relationships with clients and colleagues.
  • Intermediate computer skills.
  • Solution-focused with excellent customer service skills.
  • Strong technical experience with the ability to diagnose & troubleshoot control panels, automatic transfer switches, and read all electrical drawings and wiring diagrams.
  • Proven experience in generator controller programming.
  • Proven experience in generator paralleling and synchronization.
  • Proven experience in hybrid systems and inverters.
  • Ability to prepare service & technical reports.
Job Requirements
  • Casual work environment.
  • Occasional travel.
Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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