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Commercial Project Expert
2 mesi fa
Job Summary
We are seeking a highly skilled Commercial Project Expert to join our Customer Care team at De'Longhi Group. As a key member of our global team, you will be responsible for managing and coordinating all aspects of OEM service support, ensuring the highest level of customer satisfaction and adherence to quality standards.
Main Responsibilities
- Coordinate and manage the execution of service agreements with OEM partners, ensuring compliance with contractual obligations, deadlines, and quality standards.
- Provide technical support to OEM partners and customers, resolving product-related issues, troubleshooting technical problems, and offering appropriate solutions.
- Collaborate closely with cross-functional teams, including Sales, Engineering, and Operations, to address customer needs, ensure effective service delivery, and promote continuous improvement.
- Conduct regular reviews of service performance metrics, analyzing data and identifying opportunities for process optimization, cost reduction, and enhanced customer satisfaction.
- Develop and deliver comprehensive training programs to OEM partners and internal teams, ensuring a deep understanding of product features, functionality, and service procedures.
- Assist in the creation and maintenance of service documentation, including manuals, troubleshooting guides, and FAQs, to facilitate effective support and troubleshooting.
Requirements
- Bachelor's degree in Engineering, Business Administration, or a related field.
- Proven experience in OEM service management, technical support, or related roles within the manufacturing industry.
- Strong problem-solving skills with the ability to analyze complex technical issues and provide effective solutions.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders, including customers, partners, and internal teams.
- Detail-oriented and highly organized, capable of managing multiple projects simultaneously and meeting deadlines.
- Proficient in using relevant software applications, CRM systems, and productivity tools.
- Self-motivated and proactive, with a strong customer-centric mindset.
- Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
- Fluency in English.
What We Offer
- Hybrid work arrangement.
- Flexible time and one day-off per month.
- Company restaurant.
- Technical and soft training.
- Job Rotation.
