Global Field Support Director

7 giorni fa


Cassina de' Pecchi, Lombardia, Italia Danaher - Global A tempo pieno

At Danaher - Global, we're advancing and optimizing the laboratory to move science and health care forward. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

In this role as Field Service Manager, you'll drive a team of engineers to provide exceptional support to our customers. You'll focus on supporting the organization's growth by creating business retention through field support.

As a member of the Customer Care Management team, you'll report to the Senior Manager Service Operations. Being responsible for business retention, you'll work closely with the Sales team to develop tailored plans to improve customer satisfaction. You'll also be responsible for improving the technical and soft skills of your team, ensuring top-notch support.

This is an opportunity to build a world-class post-sales organization, working in a fast-paced role where you can make a real impact.

  • You'll have the chance to build and lead a high-performing team from technical and application perspectives.
  • You'll work with Sales to support business retention and develop strategies to improve customer satisfaction.
  • You'll provide the right support to customers according to contract specifications and priorities.
  • You'll arrange internal training for engineers to ensure they have the skills needed to succeed.

The essential requirements of this role include:

  • A degree in Technical Engineering or Scientific discipline (Chemistry, Biology).
  • Minimum 5 years' experience in the Medical Diagnostics industry leading teams.
  • A leadership attitude, able to drive people and create a culture of strategy execution.
  • Ability to work in a team with a strong focus on problem-solving.
  • Ability to work flexible hours as business needs demand; available to travel 50% of the time.
  • A current valid driver's license and good driving record.
  • Excellent English skills.

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