IT Support Specialist
3 settimane fa
Job Description:
At Angel, we are seeking a skilled IT Service Desk Operator to provide top-notch technical support to our business. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our computer systems and resolving technical issues in a timely and efficient manner.
Key Responsibilities:
- Diagnose and resolve hardware and software issues, including network connectivity, email clients, and teleconference systems.
- Monitor tickets to ensure SLA response and resolution.
- Provide first and second-level support for desktops, laptops, and mobile devices.
- Troubleshoot network connectivity issues, including off-site LAN and wireless access to the office network.
- Provide telephone and email support for clients via step-by-step instructions or using remote access software.
- Assist employees with VPN dial-up and wireless connections when working remotely.
- Maintain and fix PCs to ensure compliance with company IT policies.
Requirements:
- Strong understanding of operating systems, software, and devices.
- Problem-solving and analytical skills.
- Ability to provide remote technical support via internet or phone.
- Knowledge of ticketing systems.
- Verbal and written communication skills.
Angel is an equal opportunities employer and welcomes applications from all individuals regardless of background, promoting a diverse and inclusive work environment.
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