IT Service Delivery Specialist

6 giorni fa


Pisa, Toscana, Italia Angel A tempo pieno
Technical Support and Service Desk Role

Angel is seeking an IT Service Delivery Specialist to provide technical support and service desk services to the business. The ideal candidate will have strong problem-solving and analytical skills, as well as the ability to provide remote technical support via internet or phone.

Key Responsibilities:

  • Diagnose and resolve hardware and software issues involving network connectivity, email clients, teleconference systems, printers, and more.
  • Monitor tickets to ensure SLA response and resolution.
  • Receive incoming calls, handle walk-in guests, troubleshoot as needed.
  • Consult with third-party support and PC equipment vendors to resolve out of scope issues.
  • Provide first and second-level support for desktops, laptops, and mobile devices.
  • Troubleshoot network connectivity issues, including off-site LAN and wireless access to the office network.
  • Provide telephone and email support for clients via step-by-step instructions or using remote access software.
  • Assist employees with VPN dial-up and wireless connections when working remotely to allow them access to the network.
  • Provide critical support in troubleshooting and maintaining all system applications and hardware resources.
  • Assist customers in resolving basic technical problems by providing guidance regarding software and hardware problems.
  • Maintain/fix PCs configuration to be compliance with Angel's IT policies.

Technical Skills and Qualifications:

  • Strong understanding of operating systems, software, and devices.
  • Problem-solving and analytical skills.
  • Providing remote technical support via internet or phone.
  • Knowledge of ticketing systems.
  • Maintaining operating systems by repairing hardware and configuring software.
  • Verbal and written communication skills.

Angel promotes diversity, equity, and inclusion in the workplace. We welcome applications from all individuals regardless of background or origin and recognize the value of diversity in our work environment. Our selection process is based on the principle of promoting professional equality by preventing discrimination based on gender, age, ethnicity, nationality, disability, religion, sexual orientation, marital status, or membership in trade unions or political organizations.


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