Digital Systems Installation and Maintenance Lead

1 giorno fa

Milano, Lombardia, Italia Werfenlife SA. A tempo pieno

Job Summary

We are seeking a highly skilled Digital Systems Installation and Maintenance Lead to join our team at Werfenlife SA. As a key member of our organization, you will be responsible for ensuring the efficient working of our solutions consistently with SLA defined in the contract, with a specific focus on IT aspects.

About the Role

The successful candidate will be responsible for organizing visits for all systems assigned to the RTZ, either scheduled or on request, to solve both hardware and software issues related to the product's usage. They will also support customers regarding operation of products and services, identifying solutions and guaranteeing assistance in case of problems.

Key Responsibilities

  • Perform systems installation and verification according to Werfen checklist and procedures, with the responsibility on the final customer acceptance.
  • Document any activity performed using the company tools and keep all information updated.
  • Report and manage, together with the Service Specialist and the Service Area Manager, any critical situation.
  • Perform, for assigned instrumental lines, the customer's training in the start-up phase.
  • Install, check and maintain the Instruments Connectivity.
  • Check, maintain, and optimize an adequate stock of spare parts with the goal of obtaining a turnover rate defined by the company target.
  • Interfacing regularly with the Service Area Manager to obtain information and provide feedback on their and team activities.
  • Work in coordination with Help Line to qualify issues reported by customers.
  • Work in coordination with Sales Rep to handle customer issues.
  • Promote all Werfen initiatives with the customer.
  • Manage and Maintain Instrument Connectivity and Interoperability with DMS and complex systems (Automation).
  • Remote Support for Networking and Interoperability Issues.
  • Coordinates and supports RTZs in delivery for IT aspects.

Requirements

  • High school in scientific/technical disciplines; Bachelor degree in technical disciplines.
  • Specific technical and scientific knowledge.
  • Market and Customer knowledge.
  • Business and organization knowledge (roles, processes,...).
  • Knowledge of SAP.
  • Microsoft Office Package.
  • Problem Solving.
  • Leadership.
  • Strong Networking Skills.
  • IT Knowledge of Medical Workflow, Systems and Protocols.

Benefits

This is a full-time position with a salary range of approximately $80,000 - $120,000 per year, depending on experience. Benefits include comprehensive health insurance, retirement plan, paid time off, and opportunities for professional growth and development.

Why Join Us?

At Werfenlife SA, we offer a dynamic and supportive work environment that values innovation, teamwork, and customer satisfaction. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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