SCM Customer Experience Specialist

1 mese fa

Genoa, Liguria, Italia Maersk A tempo pieno

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support.

We invite you to be part of our purpose: Improving life for all by integrating the world.

We offer

If you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.

We are looking for a Supply Chain Management - SCM Customer Experience Agent that will join us in an exciting role, part of a dynamic and international organization with the possibility to continuously apply and develop competencies.

Key responsibilities

  • Execute and develop the Standard Operating Procedures for each client and constantly review for potential improvement for our SCM customers.
  • To ensure that all sales invoices are raised in an accurate and timely fashion in line with the company policy and client requirements.
  • Ensure all supplier purchase invoices received are processed within the guidelines stated in the quality procedures.
  • To ensure each shipment generates the maximum contribution by keeping a constant focus on meeting the required service level at the lowest possible cost.
  • To constantly review working processes with the aim of making improvements and ensure all key work processes are documented correctly in the intranet.
  • To produce internal and external reports and statistics as required including client KPI reporting.
  • Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it, reacting in a manner which improves the outcome from the client ́s perspective.
  • Proactively identify challenges within the clients process which we manage and suggest possible solution to optimize the process.
  • Represent to the client an a positive "can do" manner. If specific requests cannot be accommodated identify alternative solutions providing a similar result and present these to the client as a possible solution.
  • Ensuring compliance with processes and operational procedures, compliance with relevant regulations (safety at work, working hours, regulations, etc.)
  • Work properly, conscientiously and perform tasks instructed by your supervisor.
  • Compliance with corporate values

We are looking for

  • Enrollment in the Italian "Collocamento mirato" register, ex L.68/99 art. 18
  • Fluency in English and Italian is a must.
  • Experience in a customer facing role, ideally within the logistics industry.
  • Developed communication, persuasiveness, influencing and negotiation skills
  • Has strong needs evolution and questioning skills
  • Demonstrable ability to handle most common customer objection

Location : Genoa, Italy

If you have been reading so far, we are glad to see you are interested. If you could see yourself in this role and you are keen to join our journey to become the Global Integrator of Container Logistics, we are very much looking forward to your application.

Our recruitment process

If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better. If successful, you will discuss the role with the Line Manager in details. Every candidate will receive feedback.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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