Customer Service Representative

5 giorni fa

Genoa, Liguria, Italia Randstad Italia A tempo pieno

Randstad Genova seeks a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join its team. The ideal candidate will have experience in customer service and excellent communication skills.


The Key Objectives of the Job are to support and assure the Customer Service Team's highly professional interactions with customers, manage order receipt efficiently, and prioritize timely order processing and good customer interactions and relationships.


The Responsibilities include:



  • Managing orders received via email, phone, or other contact with the customer or associate.
  • Registering and processing orders in the ERP system.
  • Raising issues in delivery and/or invoices process with Supervisor.
  • Acting as first-level contact for customers for quotations, answers to questions, and attempting to resolve complaints.
  • Making proposals for improvements on work processes.
  • Completing registering/filing/archiving of customer service-related documentation.
  • Assuring cooperation between customer service and field sales force regarding administration of customers' orders.
  • Making proposals for improvements on work processes.

The Requirements include:



  • High school/University degree.
  • Experience in customer service department/facing customers.
  • Very Good English.
  • Strong IT literacy, especially in all Microsoft office applications.
  • SAP Knowledge.
  • Good networking skills with all stakeholders across a number of internal and external functions.
  • Demonstrable experience of ability to work under pressure.
  • Attention to detail and accuracy.
  • Strong client-facing and communication skills.
  • Problem-solving.
  • Proactivity.

The search is open to both men and women (L.903/77). Please read the Randstad privacy information (https://www.randstad.it/privacy/) in accordance with Article 13 of the GDPR.

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