Customer Service Representative
4 settimane fa
Are you interested in a role that combines customer service and logistics expertise?
We are looking for a skilled professional to join our team at Randstad Genova.
The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.
Key Responsibilities:
Manage order receipt and processing, prioritizing timely order fulfillment and customer satisfaction.
Support the order-to-cash process, ensuring accurate and efficient order processing.
Register and process orders in the ERP system, received via various channels.
Ensure order processing is handled correctly and transferred to transporters (logistics).
Raise issues in delivery and/or invoice processing with the supervisor.
Act as the first point of contact for customers, providing quotations, answering questions, and resolving complaints.
Make contact with agents and arrange necessary deliveries to vessels.
Obtain adequate customer and product knowledge to find solutions for customer needs.
Make proposals for improvements on work processes.
Complete registering, filing, and archiving of customer service-related documentation.
Ensure cooperation between customer service and field sales force regarding customer orders.
Closely cooperate with the Logistics function to maintain consistency in customer service approach.
Adhere to all applicable corporate and site policies/procedures with regard to personal conduct/HS&E standards and regulations.
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