Service Engineer

About the Role

We are seeking a skilled Service Engineer to join our Grid Automation team in Genova, Italy. As a Service Engineer, you will be responsible for executing service work on Battery Energy Storage Systems and SCADA Systems, delivering quality customer service, and performing preventative and corrective maintenance.

Your Responsibilities

• Execute service work on Battery Energy Storage Systems and SCADA Systems according to work instructions and in accordance with Hitachi Energy standard processes.
• Deliver quality customer service to satisfy customers.
• Perform preventative and corrective maintenance at site or from remote.
• Identify technical problems and make analysis through remote or on site activities in different areas (service, installation and commissioning, retrofits, technical assistance).
• Utilize the Hitachi Energy remote connection tools to collect data from the installed fleet and provide meaningful data analytics.
• Work in close cooperation with the R&D and engineering team to identify digital solutions and support the expansion of the service scope on the Hitachi Energy BESS installed base.
• Collaborate with the service engineering team to finalize spare parts list and time schedules for the planned maintenance.
• Act as resolution owner of the cases opened by the customers. Keep the assigned fleet database always up to date in terms of system configuration.
• Apply safety rules and safe practices as well as environmental responsibilities. Report unsafe practices and incidents.
• Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Requirements

• Bachelor Degree in Electrical Engineering or Technical Diploma;
• Experience of 5 years in Service;
• Experience in automation and control is nice to have;
• Good Knowledge of English and Italian;
• Ability to work in team and problem solving;
• Availability to travel between Italy and Europe (50%).