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    Amplifon is a leading global company in hearing care solutions and services, with a strong commitment to innovation and customer satisfaction. We are seeking a highly skilled professional to join our Symphony project team as a Global Store Operations Specialist.About the Role:The successful candidate will be responsible for leading the implementation of our...


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    Amplifon is a leading provider of hearing care solutions and services. We are currently looking for a Global Store Operations Specialist to join our Symphony project team. The successful candidate will be responsible for implementing the Omnichannel Transformation program to design and implement the state-of-the-art platform to steer the business in Amplifon...


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Global Store Operations Specialist

2 mesi fa


Milano, Lombardia, Italia Tn Italy A tempo pieno

Job Title: Global Store Operations Specialist

Job Summary:

We are seeking a highly skilled Global Store Operations Specialist to join our Symphony project team at our Corporate HQ in Milan. As a key member of our team, you will be responsible for the implementation of our Omnichannel Transformation program, designing and implementing a state-of-the-art platform to steer our business in Amplifon Stores and Contact Centers.

Key Responsibilities:

  • Lead the design phase of the Omnichannel platform, working closely with Retail Team, Supply Chain, and Finance teams to ensure the solution aligns with both global and local needs.
  • Collaborate with IT solution designer team to define the best solution in terms of UX/CX.
  • Oversee the build phase, coordinating with IT team and conducting user acceptance testing to ensure the solution meets all functional requirements.
  • Facilitate the migration of store information and data to the Salesforce platform, ensuring a smooth transition.
  • Provide training and support to local trainers and audiologists, leveraging resources to enhance usage of the new platform.
  • Monitor the performance of the post-implementation, identifying and resolving any issues or bugs.
  • Support continuous improvement projects related to store operations, such as automatic replenishment, returns management, and custom product ordering tool.
  • Drive process improvement initiatives to optimize store operations and enhance overall performance.

Requirements:

  • Masters degree in Economics, Business Administration, Management Engineering or similar.
  • 2 to 3 years of experience in store operations, project management, or a similar role.
  • Strong analytical and problem-solving skills and attention to detail, with the ability to interpret data and provide actionable insights.
  • Proficiency in English, both written and spoken.
  • Proficiency with MS Office Suite (Excel, Power Point, Word, Outlook).
  • Good knowledge of CRM systems, preferably Salesforce or other relevant software tools.
  • Excellent communication and interpersonal skills, to work effectively with cross-functional and multicultural teams.

What We Offer:

  • A hybrid working policy, allowing employees to work 9 days/month remotely.
  • Access to a wealth of learning resources, including platforms like LinkedIn Learning and other third-party options tailored for individual development.
  • Partnership benefits providing exclusive discounts and offers at cinemas, shops, and holiday packages, enriching leisure time and lifestyle experiences.
  • An equal opportunity employer committed to providing a diverse and equitable workforce environment.