Housekeeping Operations Manager

3 settimane fa


Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

About Four Seasons:

Four Seasons Hotels and Resorts is a world-renowned hospitality brand that prides itself on delivering exceptional guest experiences. Our team members around the globe create memorable moments for our guests, residents, and partners through our commitment to luxury and genuine heart.

About the Location:

Located in the heart of Florence, Italy, our hotel offers a unique blend of historic charm and modern luxury. Guests can stroll through our private garden, explore the city's cultural attractions, or unwind in our Michelin-starred Italian restaurant.

About the Role:

The Assistant Housekeeping Manager plays a critical role in ensuring the smooth operation of our housekeeping department. Reporting to the Senior Director of Housekeeping, this individual will be responsible for planning, organizing, and directing all housekeeping activities to meet company standards and procedures.

Key Responsibilities:

  • Assist the Senior Director of Housekeeping in recruiting, training, and evaluating housekeeping staff
  • Oversee the cleanliness and maintenance of guest rooms, public areas, and back-of-house spaces
  • Coordinate work orders, monitor staff progress, and ensure timely completion of tasks
  • Resolve guest complaints and provide exceptional customer service
  • Collaborate with other departments to ensure seamless operations

Requirements:

  • Minimum three years' experience in housekeeping with a supervisory or management role
  • High level of attention to detail, strong work ethic, and excellent communication skills
  • Strong leadership skills, ability to provide feedback, and follow through on commitments
  • Reading, writing, and oral proficiency in Italian and English

What We Offer:

  • Competitive salary, wages, and comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Employee meals

Schedule & Hours:

This position is based at the Four Seasons Hotel Florence and requires a full-time contract. The successful candidate must possess the legal right to work in Italy at the time of application.



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