Head of Housekeeping Operations

4 settimane fa


Florence, Toscana, Italia Accor A tempo pieno

About the Role

We are seeking a highly skilled and experienced Head of Housekeeping Operations to join our team at Accor. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and quality in our hotel rooms and public areas.

Key Responsibilities

  • Lead and manage the housekeeping team to deliver exceptional results and high levels of customer satisfaction.
  • Develop and implement effective cleaning procedures and protocols to ensure consistency and quality across the hotel.
  • Monitor and control departmental costs and ensure that all expenses are kept in line with budget guidelines.
  • Work closely with other departments, including front office, maintenance, and F&B, to ensure seamless operations and excellent customer service.
  • Identify opportunities for process improvements and implement changes to enhance efficiency and productivity.

Requirements

  • Previous experience in a similar role, preferably in a hotel or hospitality environment.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and external partners.
  • Ability to work under pressure and meet deadlines, with a focus on delivering high-quality results.
  • Knowledge of cleaning procedures and protocols, with a focus on sustainability and environmental responsibility.

About Us

Accor is a global hospitality company with a portfolio of brands that offer a wide range of accommodation options, from luxury to economy. We are committed to delivering exceptional customer experiences and creating memorable moments for our guests.



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