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Head Of Rooms

2 mesi fa

Florence, Toscana, Italia Ennismore A tempo pieno
Head Of Rooms Job Description

We are seeking a highly skilled Head Of Rooms to oversee the management of our hotel's rooms, front office, and maintenance teams. As a key member of our team, you will be responsible for ensuring our guests receive exceptional service and have a memorable experience with us.

Key Responsibilities
  • Manage the daily operations of the rooms, front office, and maintenance teams to ensure seamless service delivery.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Own the rooms P&L, contributing to annual budget planning and ensuring expenses are kept in line.
  • Ensure all hotel standard operating procedures are trained and adhered to.
  • Proactively identify opportunities to improve and enhance processes and procedures across housekeeping, maintenance, and front office.
Requirements
  • Experience in a similar role, with a proven track record of success in hotel operations.
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and problem-solving skills, with a focus on delivering exceptional guest service.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks effectively.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities, to support your career growth and success.
  • The chance to work with a dynamic and innovative company, that values creativity and collaboration.
  • A fun and supportive work environment, with a team that is passionate about delivering exceptional guest experiences.