Customer Service Representative
4 giorni fa
The Customer Service Representative - Global Ecommerce Support sits in the Digital Department and is responsible for providing high-level service and assistance to our consumers globally for any topic related to ecommerce orders, returns, product information, and advice, after-sales and warranty, product customization, services, and reparation or any other request received through our media channels (forms, emails, chat, phone).
Main Accountabilities:
- Manage inbound and outbound emails, calls, chats, directly to/from final consumers.
- Ensure that consumers' inquiries are being responded to in an appropriate and timely manner based on company SLAs.
- Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence.
- Act as brand champion for all our products (motorbike, ski, and bike apparel, footwear, and protections), advise clients for any technical questions before/during/after purchase.
- Manages requests for customized products (Dainese Custom Works), handle requests internally with other departments and assist customers during the purchase process.
- Manage requests related to service and reparation.
Connection with After-Sale Service:
- Align with the after-sales team on repair order forms, keep them monitored and being sure they are managed in a timely manner to serve the final consumers within agreed SLAs.
- Successfully meet the company quality standards with regard to completion of all orders.
- Support with training new employees on after-sale service offerings, procedures, and tools.
Operations Administration:
- Support the team in identifying and resolving potential internal issues related to ecommerce logistic and accounting.
- Support with operational work of managing stock corrections in our ERP where needed to ensure a seamless customer experience.
Key Skills and Background:
- 2+ years of experience in a structured B2C customer service department.
- Experience or willing to know more about the motorbike industry.
- Multi-lingual native speaker or fluent in English and German or French. Italian, Spanish, or other languages will be a plus.
- Strong communication skills, correct use of grammar, syntax, as well as of vocabulary and spelling.
- Usage of Salesforce Commerce Cloud, Adyen, any OMS tool would be a plus.
- Customer-oriented, service center approach.
- Collaborative, flexible, positive, eager to learn, ability to prioritize.
Special Benefits:
- Flexibility of working time
- Smart working
- Company canteen
- Exclusive discounts for employees
-
Customer Service Representative
3 settimane fa
Vicenza, Veneto, Italia GIGROUP H-1399 A tempo pienoCustomer Service RepresentativeSi richiede un candidato con ottima conoscenza della lingua inglese e tedesca per un ruolo di Customer Service Representative presso una importante azienda con sede a Vicenza. La risorsa si occuperà di gestire gli ordini, prendere contatti con le aziende terziste e pianificare l'aggiornamento del cliente circa lo status degli...
-
Customer Service Representative
3 settimane fa
Vicenza, Veneto, Italia GIGROUP H-1399 A tempo pienoCustomer Service RepresentativeGi Group S.P.A. is seeking a highly skilled Customer Service Representative to join our team in Vicenza. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our international clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...
-
Customer Service Representative
3 settimane fa
Vicenza, Veneto, Italia GIGROUP H-1399 A tempo pienoJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...
-
Customer Service Representative
4 settimane fa
Vicenza, Veneto, Italia GIGROUP H-1399 A tempo pienoJob Title: Customer Service Estero Con TedescoWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Gi Group Holding. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...
-
Customer Service Representative
3 settimane fa
Vicenza, Veneto, Italia GIGROUP H-1399 A tempo pienoCustomer Service RepresentativeGi Group Holding, a leading multinational company in the HR sector, is seeking a highly skilled Customer Service Representative to join our team in Vicenza. As a key member of our customer support team, you will be responsible for providing exceptional service to our international clients, ensuring their needs are met and...
-
Customer Service Representative
4 settimane fa
Vicenza, Veneto, Italia consultmp A tempo pienoDescrizione del LavoroLa nostra azienda "Consultmp" cerca un/a Customer Service Representative per il nostro team di supporto clienti.La risorsa si occuperà di:Gestire i clienti e gli ordini fino alla consegna;Monitorare le tempistiche di produzione;Gestire i resi e gli eventuali problemi di consegna;Gestire le anagrafiche clienti;Monitorare le...
-
Customer Service Representative
3 settimane fa
Vicenza, Veneto, Italia GIGROUP H-1399 A tempo pienoJob Title: Customer Service Representative - International RelationsWe are seeking a highly motivated and organized Customer Service Representative to join our team in Vicenza. As a key member of our customer support team, you will be responsible for providing exceptional service to our international clients.Key Responsibilities:Manage customer orders,...
-
Customer Service Representative
3 settimane fa
Vicenza, Veneto, Italia Dainese A tempo pienoThe Customer Service Representative will be responsible for providing high-level service and assistance to consumers globally for any topic related to e-commerce orders, returns, product information, and advice. The ideal candidate will be an expert in Dainese's products, mastering product knowledge ranging from motorbike apparel, shoes, protections, and...
-
Customer Service Representative
4 settimane fa
Vicenza, Veneto, Italia Randstad Italia Spa A tempo pienoMansione Per azienda leader del settore conciarioStiamo selezionando un professionista per ricoprire il ruolo di Customer Service Representative presso Randstad Italia Spa.ResponsabilitàLa risorsa si occuperà di:Gestire le relazioni con i clienti, gli agenti e i commerciali in relazione ad eventuali problematiche.Effettuare la risoluzione diretta con il...
-
Customer Service Representative
3 settimane fa
Vicenza, Veneto, Italia consultmp A tempo pienoDescrizione del LavoroLa nostra azienda "Consultmp" è alla ricerca di un/a Customer Service Representative per il nostro team di supporto clienti.Il/a candidato/a ideale sarà responsabile della gestione dei clienti e degli ordini, del monitoraggio delle tempistiche di produzione, della gestione dei resi e degli eventuali problemi di consegna, della...
-
Customer Service Representative
2 settimane fa
Vicenza, Veneto, Italia Dainese A tempo pienoThe Customer Service Representative will be part of the Digital Department at Dainese, responsible for delivering high-quality service and assistance to consumers worldwide. This role involves providing support for ecommerce orders, returns, product information, and advice on after-sales and warranty, product customization, services, and repairs. The ideal...
-
Customer Service Representative with German Language Skills
4 settimane fa
Vicenza, Veneto, Italia GIGROUP H-1399 A tempo pienoJob Title: Customer Service Estero_ Con TedescoWe are seeking a highly skilled Customer Service Representative to join our team at Gi Group S.P.A. in Vicenza. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and...
-
Customer Service Representative con Tedesco
3 settimane fa
Vicenza, Veneto, Italia GIGROUP H-1399 A tempo pienoDescrizione del LavoroSiamo alla ricerca di un Customer Service Representative con competenze in lingua tedesca per unincarico di lavoro a Vicenza.Compiti e ResponsabilitàGestire gli ordini e ottimizzare il livello di servizio nei confronti dei clienti esteri.Prendere contatti con le aziende terziste per lavori da eseguire esternamente.Pianificare e...
-
Customer Service Representative
1 settimana fa
Vicenza, Veneto, Italia Dainese A tempo pienoWe are seeking a highly skilled Customer Service Specialist to join our In-house Sales Department. As a key member of our team, you will be responsible for managing commercial customer service/back office activities, focusing on Italian and English-speaking markets.Key Responsibilities:Monitor and manage customer master data according to account...
-
Customer Service Representative
4 settimane fa
Vicenza, Veneto, Italia Dainese A tempo pienoThe ideal candidate for this role will be a highly skilled and knowledgeable individual who can provide exceptional customer service and support to our global consumers. As a Consumer Care Specialist, you will be responsible for handling customer inquiries and requests related to e-commerce orders, returns, product information, and advice.Main...
-
Customer Service Representative
1 mese fa
Vicenza, Veneto, Italia Dainese A tempo pienoThe ideal candidate for this role will be a highly skilled and knowledgeable individual who can provide exceptional customer service and support to our global consumers. As a Consumer Care Specialist, you will be responsible for providing high-level service and assistance to our customers for any topic related to e-commerce orders, returns, product...
-
Customer Service Representative
6 giorni fa
Vicenza, Veneto, Italia Randstad A tempo pienoKey ResponsibilitiesRespond to customer inquiries via phone, email, and in-person.Resolve customer complaints and issues in a timely and professional manner.Provide product information and support to customers.RequirementsHigh school diploma or equivalent required.Excellent communication and customer service skills.Ability to work in a fast-paced...
-
Customer Service Representative with German Language Skills
3 settimane fa
Vicenza, Veneto, Italia GIGROUP H-1399 A tempo pienoJob Title: Customer Service Estero con TedescoJob Description:We are seeking a highly skilled Customer Service Representative with expertise in German language to join our team at Gi Group Holding. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our international clients, handling customer...
-
Customer Service Representative
1 mese fa
Vicenza, Veneto, Italia Dainese A tempo pienoThe ideal candidate for this role will be a highly skilled and knowledgeable individual who can provide exceptional customer service and support to our global consumers. As a Consumer Care Specialist, you will be responsible for handling customer inquiries and requests related to e-commerce orders, returns, product information, and advice.Main...
-
Customer Service Representative Italy
2 settimane fa
Vicenza, Veneto, Italia CYBEX GMBH A tempo pienoKey Responsibilities:Process customer orders via phone, email, and SAP systems.Plan and coordinate deliveries, and resolve logistics issues.Support the accounts payable and finance department.Act as the primary point of contact for the Sales Team.Perform administrative and organizational tasks.Handle customer complaints and requests.Required...