Lifestyle Support Specialist
2 mesi fa
Quintessentially - Lifestyle Support Specialist (Maternity Leave Replacement) is an integral part of our Operations Team, dedicated to assisting members with their various requests, including travel arrangements, dining reservations, on-site support at attractions, and event ticketing.
We are currently seeking a candidate for an 8-month maternity cover, with the potential for ongoing employment following the contract period.
Key Responsibilities
Provide direct support to clients via phone, email, or chat; Manage administrative tasks such as bookings, shipments, changes to reservations, and quotes; Research travel options and handle all related bookings; Input and manage client information within our CRM system; Track client requests using CRM tools; Collaborate with colleagues across departments and liaise with suppliers to ensure a seamless service experience for our clients.Required Qualifications
Exceptional verbal and written communication abilities. Previous experience in the travel or hospitality sector. Proficiency in Italian is essential, along with fluent English (both written and spoken); knowledge of French, Spanish, or German is advantageous. Familiarity with Salesforce CRM is a plus. Strong organizational skills: ability to prioritize tasks in a fast-paced environment, work collaboratively, and effectively solve problems.Work Schedule
Shift-based working hours. Total of 40 hours per week, distributed over 5 days (8 hours per day), with two days off each week.-
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