Lifestyle Concierge Specialist

3 mesi fa


Milano, Lombardia, Italia Quintessentially A tempo pieno

Our esteemed clientele, referred to as 'Members', are located globally and have diverse lifestyle and leisure-related inquiries that require assistance from our dedicated Member Assistance team. These requests can be communicated through various channels, including telephone, email, or SMS, and are promptly acknowledged, researched, and acted upon by our team of Member Assistants (Ask Q Assistants).

ROLE OVERVIEW:

The Ask Q Lifestyle Assistant plays a crucial role in managing all 'international requests', specifically catering to high-end and specialized inquiries within the local office. This position also involves addressing incoming requests and inquiries from our extensive network of over 60 offices worldwide, with a focus on Italy.

WORKING HOURS:

The schedule is organized on a weekly rota, covering shifts from:

  • 07:00 to 15:00
  • 15:00 to 23:00
  • 08:00 to 16:00
  • 14:00 to 22:00
  • 23:00 to 07:00 (2 night shifts per month)

Availability to work 4 weekends out of 5 is also required.

ESSENTIAL SKILLS:

  • Exceptional written and verbal communication skills in fluent Italian, English, and French; proficiency in German is advantageous.
  • Strong interpersonal abilities.
  • Familiarity with Salesforce or similar software is appreciated.
  • A proactive 'Can-Do' attitude.
  • A genuine passion for customer service and lifestyle enhancement.
  • In-depth knowledge of global travel destinations and luxury products/services, as our Members seek information primarily related to travel, leisure, and worldwide services.
  • Creative problem-solving capabilities.
  • Project management expertise.
  • Prior experience in Customer Service, Guest Relations, Personal Assistance, or Luxury Travel sectors is beneficial.


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