Project Management Expert

2 giorni fa


Pisa, Toscana, Italia Apparound A tempo pieno
Job Description

The IT Project Manager plays a pivotal role in ensuring the successful onboarding of new customers, delivering projects, and providing support to existing customers as required.

  • Support pre-sales by being the product expert and answering detailed product questions, including giving deep product demos.
  • Analyze and prepare pre-sales quotes.
  • Deliver business analysis of customer requirements to technical teams.
  • Manage and contribute to Sprints.
  • Manage small and large customer project profitably.
  • Manage product releases, ensuring every defect is successfully managed.
  • Manage customer escalations and help with troubleshooting, filtering, and validating issues and bugs raised by customers, if needed.
  • Support the CEO and COO with any customer-related, process requests, or project requests.
  • Support the product team with business analysis on development Sprints. Be the business analyst on customer projects, validating and reviewing requirements, if needed.
  • Be a testing resource when requested to do so.
  • Train customers, partners, and Apparounders on the Apparound product.
  • Identify impacts on product core or customization in complex enterprise architecture.
  • Identify the current and future state of business processes.
  • Customer satisfaction.


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