Help Desk Specialist

2 giorni fa

Milano, Lombardia, Italia epay, a Euronet Worldwide Company A tempo pieno
Job Title: Help Desk Application

About the Role:

The Application Help Desk role is a critical part of our customer support team, ensuring that our software applications are used efficiently by our customers. As a Help Desk Specialist, you will be responsible for providing technical support, troubleshooting application issues, and collaborating with development teams to resolve bugs and software enhancements.

Key Responsibilities:

  • Respond to and resolve application-related support requests in a timely and professional manner.
  • Assist users with navigating and troubleshooting software applications.
  • Collaborate with development teams to escalate unresolved issues and provide feedback for software improvements.
  • Conduct training sessions for users on software applications as needed.
  • Monitor the performance of applications and report any anomalies.
  • Contribute to enhancing user experience through continuous feedback and improvement initiatives.

Requirements:

  • Technical degree (IT technician or similar)
  • Previous experience in a help desk or technical support role
  • Knowledge of Office/Excel package and database systems
  • Familiarity with MS Office Suite and other commonly used software applications.
  • Experience with ticketing systems and monitoring tools.
  • Knowledge of HTML, JavaScript, SQL and database management is a plus

Skills:

  • Excellent verbal and written communication skills.
  • Ability to convey technical information to non-technical users.
  • Strong customer service orientation.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Proactive approach in identifying problems and suggesting solutions.
  • Familiarity with data management and reporting tools is a bonus.

This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and requirements.

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