Agilent Chromatography Solutions Specialist
2 settimane fa
We are seeking a highly skilled Field Service Engineer to join our team at Agilent, a global leader in laboratory and clinical technologies. As a Field Service Engineer, you will be responsible for supporting our clients with on-site installation, implementation, maintenance, and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).
Key Responsibilities- Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities.
- Contact customers in a timely manner and schedule service efficiently.
- Connect with manager and sales team to understand and meet customer needs and expectations.
- Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures.
- Complete administrative paperwork and computer reports promptly and accurately.
- Provide feedback to the Product Specialists, manufacturing, or OEM vendors concerning performance anomalies encountered.
- Address customer requests for service and communicate proactively before, during, and after service.
We are looking for an individual with the following background:
- A recent university degree (within the last 2 years) in a Chemistry field (Analytical Chemistry, Biochemistry, Biotechnology, etc...).
- At least a first-hand experience (internship/placement, university project, or first position) with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).
- Full proficiency in Italian and good level of English.
- A valid driving license.
Agilent is a global leader in laboratory and clinical technologies. We are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.
We are an equal opportunity employer and welcome applications from qualified candidates.
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