Agilent Chromatography Solutions Specialist

2 settimane fa


Ancona, Marche, Italia Agilent A tempo pieno
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at Agilent, a global leader in laboratory and clinical technologies. As a Field Service Engineer, you will be responsible for supporting our clients with on-site installation, implementation, maintenance, and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).

Key Responsibilities
  • Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities.
  • Contact customers in a timely manner and schedule service efficiently.
  • Connect with manager and sales team to understand and meet customer needs and expectations.
  • Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures.
  • Complete administrative paperwork and computer reports promptly and accurately.
  • Provide feedback to the Product Specialists, manufacturing, or OEM vendors concerning performance anomalies encountered.
  • Address customer requests for service and communicate proactively before, during, and after service.
Requirements

We are looking for an individual with the following background:

  • A recent university degree (within the last 2 years) in a Chemistry field (Analytical Chemistry, Biochemistry, Biotechnology, etc...).
  • At least a first-hand experience (internship/placement, university project, or first position) with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).
  • Full proficiency in Italian and good level of English.
  • A valid driving license.
About Agilent

Agilent is a global leader in laboratory and clinical technologies. We are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.

We are an equal opportunity employer and welcome applications from qualified candidates.



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