Chromatography Solutions Specialist

11 ore fa

Ancona, Marche, Italia Agilent Technologies, Inc. A tempo pieno
Role Overview

Agilent Technologies, Inc. seeks a highly skilled and motivated professional to join our team as a Graduate Field Service Engineer for Chromatography. As a key member of our field service team, you will be responsible for delivering exceptional customer support and ensuring the seamless operation of our chromatography solutions.

Key Responsibilities
  • Provide on-site installation, implementation, and maintenance of chromatography solutions, including LC, LC/MS, GC, GC/MS, and HPLC.
  • Respond to customer needs by offering repair, upgrade, and preventive maintenance services.
  • Efficiently schedule and coordinate service activities to meet customer expectations.
  • Collaborate with the sales team and manager to understand and meet customer needs and expectations.
  • Maintain Agilent's customer service reputation by adhering to all corporate policies and procedures.
  • Complete administrative tasks, such as paperwork and computer reports, in a timely and accurate manner.
  • Provide feedback to product specialists, manufacturing, and OEM vendors regarding performance anomalies.
  • Communicate proactively with customers before, during, and after service activities.
Requirements

We are seeking an individual with a recent university degree in a chemistry field (Analytical Chemistry, Biochemistry, Biotechnology, etc.) and at least a first-hand experience with chromatography solutions. Proficiency in Italian and good English skills are essential. A valid driving license is also required.

What We Offer
  • Permanent Contract
  • Outstanding company culture
  • Career development opportunities
  • Company pension scheme, yearly company bonus, company car, private healthcare, stock purchase plan, medical & life insurance
  • A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

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