Advanced After Sales Service Engineer
1 settimana fa
Socomec Group is seeking an experienced After Sales Service Engineer to join its Technical & Operational Support team in Isola Vicentina, Italy.
The successful candidate will provide technical support to the Italian and international post-sales assistance network, as well as collaborate with the Research & Development and Quality departments on product improvement projects.
The role involves:
- Providing advanced technical support remotely to the national and international post-sales assistance network through digital tools;
- Ensuring quality in the analysis and rapid resolution of customer-reported issues;
- Contributing to the development and improvement of products, tools, methods, and processes in the After Sales Service area;
- Contributing to the creation of technical documentation related to assistance and useful documentation for the training of assistance personnel;
- Training service technicians, and upon request, clients (remotely and in-class);
- Occasionally, on-site intervention may be required to support local technicians.
The ideal candidate will have:
- A degree in Electrical Engineering, Electronics, or equivalent experience as an installer/technical intervener;
- Excellent Italian language skills;
- Good English language skills;
- Strong problem-solving and trouble-shooting skills;
- Ability to plan according to priorities and deadlines;
- Ability to manage service-related criticalities effectively;
- Teamwork attitude and predisposition;
- Good communication skills with external and internal clients;
- Availability for occasional travel.
Socomec Group provides:
- A dynamic work environment;
- An international context with a long history of innovation and technology;
- Specific onboarding and initial mentoring;
- Ongoing training;
- Smart working and flexible working hours;
- A comprehensive welfare package.
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