Front Office Ambassador

17 ore fa


Milano, Lombardia, Italia Starhotels S.P.A. A tempo pieno

About Us

At Starhotels, we are dedicated to delivering exceptional experiences for our guests. As a leading hospitality provider in Milan, we offer a dynamic and supportive work environment that fosters growth and development.

About the Role

We are seeking an experienced Guest Service Agent to join our Front Office team at one of our hotels in the heart of Milan. This is a fantastic opportunity to be part of a passionate and driven team that shares your commitment to delivering outstanding customer service.

Main Responsibilities

  • Be the first point of contact for our guests, creating memorable experiences during arrival, stay, and departure
  • Handle check-in, check-out activities, and other related tasks efficiently
  • Manage guest messages and requests promptly and effectively
  • Stay updated about hotel services, guest needs, and special events
  • Ensure lobby and Front Desk standards and safety compliance
  • Adhere to policies and procedures when working front-of-house equipment and property management systems
  • Exceed expectations by revealing a unique personality and a true passion for hospitality

Requirements

To succeed in this role, you will need:

  • Experience in a similar role
  • Familiarity with Opera PMS for efficient operations
  • Excellent communication skills
  • Able to anticipate and resolve challenges and complaints
  • A commitment to delivering a high level of customer service
  • Impeccable grooming standards
  • Versatility in handling various work scenarios
  • Enthusiasm for assigned tasks and responsibilities

Benefits

As a valued member of our team, you can expect:

  • An attractive compensation package based on your experience
  • Exceptional career advancement opportunities through our Performance Management Program
  • The chance to be part of an ambitious and caring organization
  • Exclusive discounted stays within the group
  • Discounts with our partners
  • Ticket Restaurants for delightful dining

About You

We welcome applications from candidates who share our commitment to equality and inclusion, and who possess the skills and qualities required for this role. If you have a passion for delivering exceptional customer service and are excited about joining a dynamic and supportive team, please submit your application.


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