Technical Infrastructure Specialist

About Cgm Systemhaus

Cgm Systemhaus is a leading e-health solutions provider in Italy, part of CompuGroup Medical SE, the multinational world leader in e-health.

Job Overview

We are looking for a Technical Infrastructure Specialist to reinforce our team in Italy. The successful candidate will be responsible for managing and solving hardware and software problems for all internal company users.

Key Responsibilities

• Support CGM employees with end-user hardware
• Ensure quality service delivery for the IT environment at Business Unit
• Address support requests submitted by CGM employees via the ticketing system
• Assist with projects as defined by Team Leader
• Maintain up-to-date inventory of Assets Database
• Troubleshoot network, hardware, and software issues
• Sustain and maintain printers fleet

Requirements

• 3-year IT related qualification
• 5 years of IT Support work experience
• Italian Language: Native/Fluency (C1-C2)
• English Language: Independent Usage (B1-B2)
• Microsoft Windows OS (Win. 11/10, Win. 2022/2019 Server), Microsoft 365 suite (Office, Teams, OneDrive), Microsoft Azure AD
• Computer mastering (Microsoft SCCM / Microsoft Intune / Baramundi)
• Basic Networking skills (TCP/IP, ICMP, SMB, FTP)
• Android OS & Apple iOS
• Excellent trouble-shooter
• Good written and oral communication skills, and able to understand and empathize with users

Estimated Salary: €55,000 per year