IT Support Specialist for e-Health Solutions

1 settimana fa

Molfetta, Puglia, Italia CompuGroup Medical A tempo pieno

**CompuGroup Medical Italia Group: A Leader in e-Health**

We are part of CompuGroup Medical SE, the multinational world leader in e-health. Our company provides solutions for primary care physicians, pharmacies, dentists, and medical specialists as well as for public organizations and patients.

We are looking for an IT Support Specialist to reinforce our Team in Italy.

### Job Summary:

The IT Support Specialist will manage and solve hardware and software problems for all internal company users. They will stay updated on the technological evolutions of mobile and desktop operating environments.

### Key Responsibilities:

* Support of CGM employees' end-user hardware* Ensure quality service delivery for IT environment at Business Unit* Address support requests submitted by CGM employees via the ticketing system* Assist with projects as defined by Team Leader* Assign and prepare new hire hardware* Retrieve leavers' hardware* Maintain the inventory of the Assets Database* Troubleshoot network, hardware, and software issues* Support and maintain printers fleet

### Requirements:

* 3-year IT related qualification* 5 years of IT Support work experience* Italian Language: Native/Fluency (C1-C2)* English Language: Independent Usage (B1-B2)* Microsoft Windows OS (Win. 11/10, Win. 2022/2019 Server), Microsoft 365 suite (Office, Teams, OneDrive), Microsoft Azure AD* Computer mastering (Microsoft SCCM / Microsoft Intune / Baramundi)* Basic Networking skills (TCP/IP, ICMP, SMB, FTP)* Android OS & Apple iOS* Excellent trouble-shooter* Good written and oral communication skills, and able to understand and empathize with users* Ability to write technical but clear and understandable documentation for end-users as well as for IT colleagues & peers* Soft skills: customer and service focus, conscientious and reliable, adaptability, ability to work in a team, commitment, willingness to learn

### Additional Skills:

* Additional language like French, Spanish or German would be appreciated* VOIP Knowledge (Cisco Unity Express / Mitel / Skype for Business / Teams / Other...)* Firewalling and Switching skills (Fortigate / CheckPoint / Cisco / Juniper / Other...)* Apple MacOS

### Salary:

€60,000 - €80,000 per year, depending on experience.

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