It Support Professional
4 settimane fa
CompuGroup Medical Italia Group (CGM Italia Group) is part of CompuGroup Medical SE, the multinational world leader in e-health. In Italy, it provides solutions for primary care physicians, pharmacies, dentists and medical specialists as well as for public organizations and patients.
We are looking for an IT Support Professional to reinforce our Team in Italy.
Goals of the job
The IT Support Professional will manage and solve hardware and software problems for all internal company users. They will stay updated on the technological evolutions of the mobile and desktop operating environments.
Key Duties and Responsibilities: Support of CGM employees' end-user hardware.Ensure quality service delivery for IT environment at Business Unit.Address support requests submitted by CGM employees via the ticketing system.Assist with projects as defined by Team Leader.Assign and prepare new hire hardware.Retrieve leaver's hardware.Maintain up-to-date inventory of Assets Database.Troubleshoot network, hardware, and software issues.Support and maintain printers fleet.Minimum Requirements: 3-year IT related qualification.5 years of IT Support work experience.Italian Language: Native/Fluency (C1-C2).English Language: Independent Usage (B1-B2).Microsoft Windows OS (Win. 11/10, Win. 2022/2019 Server), Microsoft 365 suite (Office, Teams, OneDrive), Microsoft Azure AD.Computer mastering (Microsoft SCCM / Microsoft Intune / Baramundi).Basic Networking skills (TCP/IP, ICMP, SMB, FTP).Android OS & Apple iOS.Excellent trouble-shooter.Good written and oral communication skills, and able to understand and empathize with users.Ability to write technical but clear and understandable documentation for end-users as much as for IT colleagues & peers.Soft skills: customer and service focus, conscientious and reliable, adaptability, ability to work in a team, commitment, willingness to learn.Additional Requirements: Additional language like French, Spanish or German would be appreciated.VOIP Knowledge (Cisco Unity Express / Mitel / Skype for Business / Teams / Other…).Firewalling and Switching skills (Fortigate / CheckPoint / Cisco / Juniper / Other…).Apple MacOS.
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