Expert On-line Specialist
4 ore fa
Valmet is a global leader in providing cutting-edge solutions for the pulp, paper, and energy industries. With a strong commitment to innovation and sustainability, we are continuously growing and looking for talented individuals to join our dynamic team.
Job SummaryWe are seeking an Expert On-line to join our team in Bologna office on a 1-year temporary contract. The successful candidate will be responsible for receiving customer requests, verifying and resolving problems remotely, and working independently to complete given tasks.
Key Responsibilities- Collect customer requests related to machinery issues.
- Provide remote assistance and customer support for resolving issues.
- Supervise and update software and working parameters.
- Update online machinery software.
- Foster the development and continuous proposal of services, as well as the transformation of customer requests into performance improvement opportunities.
- Consolidate a proactive service on the installed base machinery.
- Degree in Automation Engineering or Informatics.
- 1 year of experience as a programmer or software designer.
- Fluent spoken and written English and Italian; Spanish language is considered a plus.
- Computer skills (network infrastructure, LAN, WAN, Profinet, Profibus, HTML).
- Knowledge of Siemens Step 7, Tia Portal, Motion, Sinamics, HMI WinCC, Data network transmission: Profibus, Profinet.
- Open to travel up to 25%.
- Available to shift work and on-call.
- Excellent communication and strong interpersonal skills.
- Problem-solving skills.
- Goal-oriented and customer-focused.
- Work in a global organization with international customers and colleagues, dynamic and modern work environment.
- Be part of an organization committed to innovation and excellence.
- Onboarding plan.
- Training and huge learning catalog.
- Health care.
- Work from home.
- Welfare.
- Internal canteen free of charge.
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