Cb SoHo Product Manager Loyalty
7 giorni fa
About the Role:
Vodafone is seeking a Product Manager to join our SoHo & SME Marketing Team, focusing on the micro-business customer base (companies with up to 9 employees). The successful candidate will be responsible for maintaining and growing the value of mobile and fixed customer base (convergent customers).
Key Responsibilities:
Definition of commercial strategy for Convergent customer base, including pricing definition with a total account perspective
Customer base and deact analyses to identify useful insights for reaching commercial targets
Establishment of close relationships with all sales channels to deliver commercial targets
Budget planning and monitoring of deact and renewals performance
Continuous improvement and definition of the commercial offer, along with processes related to customer experience
Management of Loyalty & Reward program, including identification of commercial partners and definition of commercial campaigns
Requirements:
University Degree or equivalent
Excellent use of Excel
Good understanding of services industry, where knowledge of TLC/ICT is a plus
Basic use of SAS is a plus
Strong analytical thinking and problem-solving attitude
Collaboration and proactivity
Stakeholder management and project management skills
About Vodafone:
Vodafone is committed to attracting, developing, and retaining the best people by offering a motivating and inclusive workplace where talent is truly recognised and rewarded.
We actively encourage everyone to consider becoming a part of our journey and promoting inclusion for all.
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