Coordinatore IT

4 settimane fa


Bardi, Emilia-Romagna, Italia Everience A tempo pieno
Descrizione del Lavoro

Unisciti a Everience Italia, parte della società leader europea Helpline, e scopri come puoi fare la differenza nell'offerta di supporto IT di alta qualità.

Per un nostro cliente operante nel settore pasticceria e panificazione, siamo alla ricerca di un Coordinatore IT. La risorsa si interfaccerà con l'IT Manager di sede e dovrà coordinare il team HelpDesk onsite e i team esteri.

Responsabilità

  • Gestire i servizi di supporto agli utenti finali e fornire governance agli outsourcer (supporto in loco e ServiceDesk)
  • Pianificare le attività con gli utenti finali
  • Servire come primo livello di escalation per richieste di ticket e supporto
  • Monitorare gli SLA degli outsourcer
  • Partecipare alle chiamate di gestione del servizio di supporto
  • Gestire le licenze software, (aggiornamento, rimozione...)
  • Supervisionare il ciclo di vita degli asset, dal procurement alla dismissione (PC, smartphone, stampanti)
  • Configurare la gestione dei dispositivi (Intune) e gli strumenti di gestione
  • Evolvere e automatizzare il catalogo ITSM e il CMDB
  • Gestire i fornitori di servizi mobili e i processi di procurement (creazione PR/PO)

Requisiti

  • Esperienza comprovata nella gestione dei servizi di supporto agli utenti finali
  • Forti competenze di governance e pianificazione delle attività
  • Esperienza tecnica nella configurazione della gestione dei dispositivi, ITSM e CMDB
  • Conoscenza dell'inglese almeno a livello B2

Modalità di Lavoro

Full on-site, dal lunedì al venerdì.

Contratto e Retribuzione

CCNL Indeterminato Commercio. RAL commisurata alle competenze tecniche esaminate in sede di colloquio

Come Candidarsi

Inviaci il tuo CV e verrai contattato per un primo colloquio conoscitivo

Informazioni Aggiuntive

Tutti i nostri annunci sono rivolti ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.


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