Desktop Support Technician

Euc Techs is seeking a highly skilled Desktop Support Technician to join their team in Italy. As a key member of the IT Support Centre, you will provide day-to-day local/remote desktop support, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues. This role requires strong analytical and problem-solving skills, as well as excellent communication and relationship-building abilities.

• Provide first/second level contact and problem resolution for customer issues
• Work with Third Party Vendors to remediate complex AV issues as needed
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents

This position also involves installing, upgrading, supporting, and troubleshooting various desktop applications, including Windows 7, 8.1, 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications. Additionally, you will perform general preventative maintenance tasks on computers, laptops, and printers, and use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

• Bachelor Degree or equivalent in Computer Science or related field
• CompTIA A+, Microsoft Certified Professional (MCP) or better
• Minimum of 18 months' years of IT experience

You should have proven analytical, troubleshooting, and problem-solving skills, as well as the ability to multi-task and meet SLAs. Excellent communication, relationship-building, and internal customer service skills are essential for this role. The ideal candidate should be adaptable and flexible in a fast-changing industry and work environment.

• Competitive salary: €2600-€2700 per month
• Opportunity to work in a project-based environment
• Flexible working hours