Luxury Guest Experience Manager

1 mese fa

Porto Cervo, Sardegna, Italia Belmond A tempo pieno

Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We strive to provide exceptional experiences that exceed our guests' expectations.

Romazzino, a stunning property in Costa Smeralda, is looking for an experienced Luxury Guest Experience Manager to join their team.

The ideal candidate will possess excellent communication skills, be able to provide tailored recommendations to guests, and demonstrate a passion for delivering outstanding service.

As a key member of the Front Office team, you will work closely with guests to understand their preferences and create memorable experiences. You will also be responsible for managing cash accounting, reporting guest activity, and supervising team members.

Main responsibilities include:

  • Fulfilling Front Office operations according to company policies and procedures;
  • Responsible for cash accounting (payment of guest bills);
  • Communicating all relevant guest and group activity to internal parties;
  • Anticipating guests' needs and handling complaints; and
  • Supervising team members.

Requirements for this role include:

  • A minimum of 2 years of experience in a similar role in a luxury environment;
  • Fluent English and Italian language skills; and
  • Effective communication, emotional intelligence, collaboration, and adaptability.

We offer a seasonal labor contract, learning and development activities, and a range of benefits including meals provided, uniform dry cleaning, team social events, accommodation for non-residents, and career opportunities within Belmond.

Based on industry standards and requirements, we estimate the salary for this role to be around €35,000-€45,000 per annum, depending on qualifications and experience.

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