Senior Service Delivery Manager
4 settimane fa
About Ion Group: We are a visionary innovator that provides trading and workflow automation solutions, high-value analytics, and strategic consulting to corporations, financial institutions, central banks, and governments. Our solutions have been adopted by over 40% of the world's largest companies, achieving tremendous growth by bringing together successful financial technology companies. At Ion Group, we offer careers with opportunities for invention, design, collaboration, building, and transformation. Imagine what you can do and experience in our fast-paced and innovative environment.
Your Role: Your key responsibilities include providing customers with information on business services, availability, and service level agreements. You will establish and maintain high standards and procedures for premium service delivery, ensuring consistency and efficiency. Additionally, you will monitor and assess the performance of the service team, offering regular feedback, coaching, and recognition to promote individual and team excellence. Other key tasks include analyzing service metrics, collaborating with other departments to develop strategies, preparing performance reports, and identifying improvement opportunities.
Requirements: To be successful in this role, you should hold a Master of Science degree with honors in Administration, Management, or a related field. You should also have a passion for innovation and financial services, with knowledge of service management principles, processes, and best practices. Preferred candidates will have 5-7 years of previous experience in financial services, consulting, or ICT business, excellent interpersonal skills, and proficiency in Italian and English language. Strong communication and negotiation skills, as well as teamwork and customer orientation, are essential.
What We Offer: A permanent employment contract in Milan, Italy. According to the Italian Law (L.68/99), candidates from the disability list will be given priority. The estimated salary range for this position is €60,000 - €80,000 per annum, depending on experience and qualifications.
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