EO Operational Excellence Manager
4 settimane fa
Role Purpose
As a key figure within the Vodafone Business Technology Solutions team, the EO Operational Excellence Manager will play a pivotal role in supporting the evolution of operating teams with a data-driven approach. This individual will lead a specialized team focused on improving systems, processes, and tools to achieve automation and simplification.
Key Accountabilities and Decision Ownership
• Design and develop a data-based approach and guidelines to maintain control over main assurance indicators
• Coordinate proactive analysis and anomaly detection
• Define process automation on assurance workflows
• Determine tool and system requirements across Enterprise Operation
• Oversee H&S process and partner audit
• Analyze products in terms of Cyber Security compliance according to ISO standard-based frameworks
• Define Big Deal service model
• Demand, cost control, and savings through optimization
Core Competencies, Knowledge, and Experience
• Proven skills and experience (at least 5 years) in automation processes
• Experience in data analysis scope
• Data-driven mindset and change-driven approach
• Understanding of basic programming
Must-Have Technical/Professional Qualifications
• Team management experience
• Experience in process management and Assurance processes
• Experience with Machine Learning algorithms (VIPATH, BLUEPRISM)
• Experience with AI and ML and their application
• Experience with Business Intelligence software (Power BI, Tableau, QLIK, CELONIS)
• Experience in budget management
• Engineering Degree is a plus
Key Performance Indicators
• The candidate will share main team's KPIs regarding service assurance
• Responsible for incoming issues reduction
• Responsible for cost saving through automation and new software development
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