Localization Account Manager
4 settimane fa
About Translated
We are a leading company in AI-enabled translation services, on a mission to enable everyone to understand and be understood in their own language.
Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology and the largest network of vetted, native-speaking professional translators.
We design custom localization projects that were previously unthinkable, helping over 280,000 clients grow their businesses worldwide.
We are seeking a Localization Account Manager to join our AM Enterprise Team at our HQ in Rome.
Key Responsibilities- Identify and pursue new business opportunities that align with our values of transparency, automation, and global delivery.
- Develop strategic relationships with business partners to maximize lifetime value and profitability.
- Understand customer needs and requirements, defining and sharing account goals and objectives.
- Partner with the sales team to onboard new customers and ensure seamless transitions.
- Expand relationships with existing customers by proposing solutions that meet and/or exceed their objectives.
- Maintain open communication with customers to ensure satisfaction and anticipate potential issues.
- Ensure account profitability and success, driving customer retention.
- Deliver the correct products and services to customers in a timely manner.
- Serve as the link between key customers and internal teams.
- Resolve customer issues and complaints to maintain trust.
- Prepare regular reports of progress and forecasts to internal and external stakeholders.
- Proven experience as an enterprise/key account manager with a track record of establishing, growing, and developing targeted clients.
- Past experience within the localization industry is essential, with knowledge of the industry required.
- Experience in relationship development and the full life cycle of sales development and providing solutions based on understanding customer needs.
- Strong communication and interpersonal skills with the ability to build relationships with professionals at all organizational levels.
- Excellent organizational skills.
- Ability in problem-solving and negotiation.
- Fluency in English and another language, with fluency in Italian a plus.
- Excellent computer and web skills.
- Willingness to travel internationally.
- Bachelor's Degree in a business or related discipline is required.
- Minimum of 5 years experience in a similar AM role within the translation & localization industries is preferred.
- Experience working with international teams.
- Must possess a valid Passport for international travel.
We proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.
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