Communication Associate
4 settimane fa
Job Summary
We are seeking a skilled Telephone Operator to join our team at San Clemente Palace Kempinski Venice. As a key member of our Front Office department, you will be responsible for handling all incoming calls, providing exceptional service to our guests, and ensuring seamless communication within the hotel.
Main Responsibilities
- Answer all incoming calls in a friendly and caring manner, connecting them to the appropriate extension according to our Kempinski standards.
- Take accurate messages for our guests and deliver them in a timely manner.
- Handle requests for DND and confidential status, as well as personal wakeup calls for guests.
- Provide information and assistance to guests, taking appropriate actions or referring matters to relevant personnel when necessary.
- Serve as the hotel's communication center in case of emergency, handling all necessary communications.
- Maintain accurate records of all Domestic Direct Dial and International Direct Dial calls.
- Coordinate with Front Office reception to ensure accurate billing and collection of telephones charges from guests.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic knowledge and management of Opera PMS.
- Computer literacy adapted to the field of administration, with excellent MS Office knowledge.
What We Offer
As a Telephone Operator at San Clemente Palace Kempinski Venice, you will have the opportunity to work in a luxurious urban resort setting, providing exceptional service to our guests and contributing to the success of our team.
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