Transition Manager
1 settimana fa
About the Role
Serco is seeking an experienced Transition Manager to oversee the seamless handover of services during operator transitions. This critical role ensures that services are maintained with minimal disruption as the operational responsibilities are passed from one service provider to another.
Main Responsibilities
- Manage the entire transition process, from tender award to new operator, ensuring technical and operational aspects are addressed efficiently.
- Take charge of operations during rotation and ensure a smooth transition to the new operator.
- Evaluate the status of client material, personnel, and services, including mandatory health checks, certifications, and attestations.
- Setup a dashboard for KPI management and service evaluation in collaboration with Leonardo.
- Perform other activities necessary for a successful transition.
Requirements
- Italian mother tongue
- Fluent written and spoken English
- Knowledge of MS office instruments, including planning tools
- Secondary School or University Degree
- Deep experience in contract management in challenging environments
- Experience in Military/Defence (minimum 5 years)
- Knowledge of the Space/Defence context
- Proven experience in service management of complex projects in an international environment
- Strong financial management skills
- Excellent leadership and team management abilities
- Exceptional stakeholder management and communication skills
- Ability to innovate and drive continuous improvement
- In-depth knowledge of compliance and quality management standards
- Flexibility to travel and work in flexible mode
About Serco
Serco is a leading provider of customized services to international organizations, space, immigration, and defence. We deliver tailored services for various public sector bodies, including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations.
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