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Restaurant General Manager Assistant

1 mese fa

Florence, Toscana, Italia Accor A tempo pieno

About the Role

We are seeking an experienced Restaurant General Manager Assistant to join our team in Florence. As a key member of our restaurant management team, you will be responsible for supporting the Restaurant General Manager in overseeing the daily operations of our restaurant.

Key Responsibilities

  • Support the Restaurant General Manager in overseeing the daily operations of the restaurant.
  • Lead by example and motivate the team to provide exceptional guest experiences.
  • Work closely with the Restaurant General Manager and Head Chef to create and plan initiatives and incentives to drive revenue.
  • Coordinate with the Restaurant Manager to ensure smooth day-to-day operations and maintain financial and administrative records.
  • Gather customer feedback and recommend improvements to enhance the guest experience.
  • Work with the F&B team to ensure proper food presentation and handling procedures.
  • Handle guest complaints and ensure satisfaction.
  • Perform regular inspections of food and beverage preparation and presentation and maintain inventory to enhance sales.
  • Schedule and maintain budgeted labor.
  • Responsible for the smooth running of service on the floor and bar and safe opening and closing of the restaurant and F&B areas.
  • Drive standards throughout the team through implementation of trainings, coaching, feedback, and briefings for all team members in the restaurant and bar.

Requirements

  • 2+ years' experience in a similar restaurant management role in a busy, bustling environment.
  • A balance between a methodical and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions.
  • A track record of managing large teams in restaurants, kitchens, and bars; you're a natural at inspiring trust and bringing others along on a journey.
  • A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.

What We Offer

  • The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
  • Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that's very passionate about creating great hospitality experiences and building a portfolio of brands.
  • Excellent discounts across The Hoxton and the global Ennismore family.
  • A competitive package and plenty of opportunity for development.
  • Time off to volunteer with one of our partner charities.
  • Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate, and make a positive impact.
  • Regular team get-togethers, from our High Fives to our (pretty special) team parties – we know how to have a good time.