Datacenter Infrastructure Specialist
4 settimane fa
Job Summary
An Oracle Datacenter Technician is the technical liaison between technology teams and the Datacenter Environment.
You will troubleshoot and solve infrastructure issues, understand which issues to escalate to the appropriate resolver groups, and create and maintain documentation on technologies you support.
This role involves on-shift rotation, including standby, and requires a valid driving license and the ability to transport by own car.
Requirements
- Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience
- Recent graduates encouraged to apply with interest and knowledge in the position and a willingness to learn on the job
- IT Infrastructure support and server administration experience in a mid-sized environment (200-1000+ server systems)
- Data center M&E equipment experience
- Demonstrated drive to dig into system details to solve customer problems
- Experience working in mission-critical operations environments
- Physical component requiring the ability to lift to 25 kg and working in cramped spaces or elevated locations
- Ability to speak confidently and communicate clearly in a virtual environment
- Strong adherence to process and being a process champion
- Excellent communication skills (oral and written) and ability to interact professionally with diverse customers and staff
- Experience providing client-facing, direct customer support and service
- Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
- Good English
Required Datacenter Experience
- Data center design, including electrical and cooling plant, and operation thereof
- Airflow management (hot aisle, cold aisle, containment)
- Rack and stack equipment, including commissioning of new racks
- Strong structured cabling skills on fiber and copper (looming, termination, and testing)
Required Systems and Hardware Expertise
- Systems administration (Linux and/or Windows Servers)
- Hardware repair, diagnosis, and break/fix
- Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
- IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, Ethernet, iLO)
- Base Operating System Installs and Configuration
- Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, etc.
Role Responsibilities
- Act as data center SME liaison to other technical teams and non-technical teams
- Understand internal customer problems and provide technical solutions in a timely manner
- Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software
- System board level repair and fault diagnosis to SLAs
- Planning and commissioning new rack positions
- Involvement with the design and commissioning of new whitespaces
- Structured cabling installation is a significant part of this position
- Training and adherence to governmental and company-set health and safety processes
- Additional on-premise work at customer locations may be required
- Available to travel in EMEA
Career Level - IC2
At Oracle, we celebrate differences and believe that innovation starts with inclusion. We create a workplace where all kinds of people can do their best work by respecting and valuing diverse backgrounds, perspectives, and abilities.
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