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Field Engineer

2 mesi fa

Bardi, Emilia-Romagna, Italia Imagine Communications A tempo pieno

About Imagine Communications

Imagine Communications is a leading provider of innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries.

Our Mission

We deliver billions of media moments all over the world, anywhere, anytime, and on any device. Our solutions enable customers to create, manage, and distribute high-quality content across multiple platforms.

The Role

We are seeking a highly skilled Field Engineer to join our team. As a Field Engineer, you will be responsible for:

  • Installation support of our solutions, including automation, video servers, channel-in-the-box, MAM, graphics, and gateways
  • Setup and configuration of traditional SDI and new solutions, such as 2110, 2022/6, TS, HDR, JpegXS, and dockers
  • Get in touch with product lines and R&D to improve solutions and answer customer needs
  • Support on large and innovative projects during implementation and continuing support during live migration
  • Travel to different countries to support and manage key customers based in West Europe and Africa
  • Support sales for any potential future opportunities
  • Deliver on-site and remote services

Technical Commissioning and Training

You will provide on-site installation of equipment and secure its operation. You will also deliver basic operation and maintenance training to customers.

Technical Product Support

You will resolve customer product/system issues following defined support processes. You will arrange for module exchange or repair of customer product.

About You

We are looking for a candidate with:

  • Engineering or Bachelor's degree
  • Good communication skills (written and spoken English)
  • Experience with broadcast playout technologies (ideally minimum 5 years)

Our Team

Our team is collaborative, shared experience over the world, and supports each other. We celebrate difference, together stronger. At Imagine Communications, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our customers, our employees, our products, and our communities.

Equal Opportunity Employer

We are committed to providing an environment of mutual respect. Imagine Communications is proud to be an equal opportunity workplace and is an affirmative action employer.