IT Support Engineer Intern

1 mese fa


Milano, Lombardia, Italia Amazon A tempo pieno
About the Role

We are seeking a highly motivated and detail-oriented IT Support Engineer Intern to join our Amazon Operations team. As an IT Support Engineer Intern, you will have the opportunity to work alongside industry-leading engineers to solve complex technical challenges and gain valuable hands-on experience in a fast-paced, customer-centric environment.

Key Responsibilities:

  • Deliver high-quality IT support to our customers, ensuring a consistently high level of service.
  • Manage and deploy a diverse array of IT devices and technologies across our various site types.
  • Diagnose and reproduce technical issues with Amazon technology products, identifying opportunities for process improvement and standardization.
  • Collaborate with Amazon Operations teams to identify and implement innovative solutions that enhance the customer experience.

About the Team

Our Amazon Operations IT teams keep Amazon's operations running smoothly by resolving complex hardware, software, server, and infrastructure issues. We provide IT services to all Amazon Operations buildings, from Robotics Fulfillment Centers to Delivery Stations.

What You'll Gain

  • Hands-on experience in a fast-paced, customer-centric environment.
  • Opportunities to work on innovative projects that have a direct impact on our customer experience.
  • Collaboration with industry-leading engineers and Amazon Operations teams.
  • Development of strong problem-solving and analytical skills.

Requirements

  • Currently in your penultimate or final year and working towards a university degree in IT, Computer Science, Engineering, or other tech fields.
  • Eligible to complete a full-time internship of 3-6 months.
  • Highly proficient in both spoken and written English and Italian (Common European Framework of Reference C1).

Preferred Qualifications

  • Basic knowledge of systems, networks, or operating systems, including concepts like deployment, troubleshooting, and system upgrades on client devices and/or IT infrastructure.
  • Familiarity with Microsoft Windows 10 and Windows Server operating systems.
  • Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions.

About Amazon

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.



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