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Data Center Operations Manager

1 mese fa

Roma, Lazio, Italia Servicenow A tempo pieno

**About Us**
Servicenow is a technology company that makes the world work for everyone. Our people make it possible, and we move fast because the world can't wait. We innovate in ways no one else can for our customers and communities. By joining Servicenow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

**Job Overview**
We're seeking a Data Center Operations Manager to manage the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center in Italy. As a key member of our team, you will oversee systems performance, the monitoring of equipment and the management of vendor relationships. You will also be responsible for capacity planning and continual assessments for process improvement.

**Key Responsibilities**

  • Prioritize and assign trouble tickets to data center engineers.
  • Manage the performance of a diverse team(s) of data center operation professionals with varying skills across Milan location.
  • Develop Career Paths for the employees and to make updates in our internal tools.
  • Recruit and train data technicians to ensure appropriate staffing levels.
  • Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
  • Subject matter expert across all aspects in data center operations especially in DCIM integrations.
  • Ensure all operational KPIs (Key Performance Indicators) and metrics are being measured and met.
  • Responsible for reporting key metrics to peer teams.
  • Inspire and guide improvement in team process, technology innovation and automation.
  • Manage Large Scale Events, Incident management - responsible for communications to executive stakeholders.
  • Manage and build workflows for data centers operations.
  • Has a solid understanding of all critical Mechanical & Electrical infrastructure.
  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs (Service Level Agreement).

**Requirements**

  • 6+ years of experience in data center operations management with a record of increasing role responsibility.
  • 3+ years of experience in people management role.
  • Experience of managing the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center.
  • Holistic experience of overseeing systems performance, the monitoring of equipment and the management of vendor relationships.
  • Experience of capacity planning and continual assessments for DC.
  • Good knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security.
  • Experience managing vendors in a data center environment.
  • Strong analytical skills with the ability to multi-task several unrelated issues.
  • Must be able to travel domestically and internationally.
  • General documentation skills with particular emphasis on technical processes and standards.
  • Knowledge and experience in ITIL process methodologies a plus.
  • Proven ability to function independently in ambiguous situations with a record of success.
  • Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.

**Salary**
The estimated salary for this position is €120,000 - €150,000 per year, depending on experience and qualifications.

**Benefits**

  • Competitive salary and benefits package.