Hospitality Sector Operations Manager
1 giorno fa
We are looking for a dynamic and competent individual to fill the position of Operations Manager in our Rome-based hospitality sector.
**Job Overview:**
As an Operations Manager, you will be responsible for managing day-to-day operations, ensuring seamless guest experiences, and maintaining high standards of quality. Your primary goal will be to provide exceptional service while maximizing efficiency and productivity.
**Key Responsibilities:**
- Manage cleaning staff and their shifts to ensure timely and effective services
- Respond promptly to tourist messages and resolve any issues or concerns
- Coordinate with team members to achieve set goals and objectives
- Analyze data and statistics to identify trends and areas for improvement
- Develop and implement strategies to enhance guest satisfaction and loyalty
**Requirements:**
- Age between 25 and 35 years
- At least one year of experience in the hospitality sector, preferably in vacation rentals and guesthouses
- Fluent knowledge of Italian and English; knowledge of Spanish is an advantage
- Intermediate to advanced knowledge of Excel and/or Google Sheets
- Basic experience with at least one channel manager (preferably Krossbooking)
- Self-management and excellent organization skills
**Benefits:**
- Monthly salary of €1200 net
- Two days off per week (not Saturday and Sunday)
- Flexible working hours, allowing for smart working and occasional visits to apartments
- Possibility of having other jobs, provided expected results are guaranteed, availability is ensured, and other employers do not prohibit the use of mobile devices
**Working Environment:**
We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about providing exceptional guest experiences, and we're looking for like-minded individuals to join us on this journey.
**Location:**
Rome, Italy
**Language:**
English
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