Global Customer Service Expert

4 giorni fa


Modena, Emilia-Romagna, Italia Tetra Pak A tempo pieno

Tetra Pak is a leading food processing and packaging company that specializes in providing complete solutions to customers around the world. As a Global Customer Service Expert, you will play a key role in supporting our customers' unique challenges and driving business growth.

About Us

We leverage our knowledge of markets and trends to provide customers with an outside-in approach that looks at the entire value chain – from global consumer trends to category and channel research to proprietary consumption data on commercial beverages and liquid food.

Job Summary

This is an exciting opportunity to join our team as a Global Customer Service Expert. You will be responsible for designing and implementing customer service processes that meet the needs of our customers worldwide. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.

Responsibilities

As a Global Customer Service Expert, your responsibilities will include:

  • Designing and implementing customer service processes that meet the needs of our customers worldwide
  • Servicing customers and resolving issues in a timely and professional manner
  • Providing training and support to internal stakeholders to ensure they have the necessary skills and knowledge to effectively serve customers
  • Collaborating with cross-functional teams to develop and implement customer-facing initiatives
  • Analyzing customer feedback and using it to improve existing processes and services
Requirements

To succeed in this role, you will need to possess the following qualifications and skills:

  • A Master's degree in Business Administration or Engineering, or relevant field
  • At least 1-2 years of experience in a customer-facing role, preferably in a sales, marketing, or communication environment
  • Excellent written and verbal communication skills, including proficiency in English
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
  • Ability to work collaboratively in a fast-paced, international environment
What We Offer

Tetra Pak offers a competitive salary and benefits package, including market-based compensation, flexible working arrangements, and opportunities for professional growth and development. Our company culture values diversity, inclusion, and innovation, and we are committed to creating a workplace where all employees feel valued and empowered to contribute their best work.


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